Title Services Clerk - Administrative Assistant II - Hybrid

Company Overview

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration.

We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video.

We are hiring a detailed and customer service oriented individual to be our Title Services Clerk in the Vehicle Services Section of the DMV. Use your multitasking abilities to troubleshoot, research and take care of the County and public's questions and requests. Your technology skills will allow for quick and accurate data entry. If you're ready to have a career at DOR and enjoy the benefits of being a State employee, then this job may be for you!

This is a Hybrid position, reporting to the office at our Howard location 2-3 days a week. Staff members working remotely will be responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi‑Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

Staff members can be required to report to a facility at times for business needs, meetings and internet outages.

• Title Auditing - Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate.
• DRIVES Record Maintenance - Reviews, identifies, comments and modifies motor vehicle records appropriately.
• TSU NMVTIS and PORTAL Help Desk - Analyze motor vehicle records to identify and resolve errors, recommending appropriate actions based on individual customer situations.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

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ADMINISTRATIVE ASSISTANT II

Experience Only:
Two (2) years of relevant experience in General Clerical and/or Call Center work experience.

• General Clerical work experience is typically performed by office clerks and/or administrative assistants. This includes, but is not limited to tasks such as:
• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
• Data Entry including entering information into a program or database (appointments, contact information, customer records).
• Regular, daily work responsibilities utilizing equipment and software used in offices (E‑Mail, Microsoft Office programs, Google Apps, etc.).
• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies.
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports.

In order to be considered for this position, your general clerical and/or call center experience must be documented on your application. (Part‑time experience will be pro‑rated.)

OR

Education and Experience:

A combination of related education in Business Administration, Accounting, Public Administration, Political Science, and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years.

• Experience working with sensitive information of a confidential nature.
• Career progression in a general clerical and/or customer service position.