Odoo Accounts and Customer Support Administrator; Home Based

Odoo Accounts and Customer Support Administrator (Home Based)

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• West Yorkshire, England, United Kingdom

Salary: GBP 28,000 – 34,000 basic

Hours:

Monday to Friday, 9:00 am – 5:30 pm

Location:

Home based – must live in Yorkshire (for occasional meetings and training)

Aqualine Wellness is a fast‑growing supplier of premium saunas, steam rooms and wellness products to domestic and commercial customers worldwide. We are looking for an experienced Odoo Accounts and Customer Support Administrator to support our sales, accounts and operations functions. This role is ideal for someone with strong Odoo experience who enjoys variety, responsibility and working within a small, ambitious team.

• Managing customer service and sales support enquiries via phone and email
• Processing orders accurately within Odoo and maintaining CRM and accounts records
• Raising and verifying invoices, reconciling supplier statements and supporting accounts processes
• Managing stock levels and placing supplier orders through Odoo
• Coordinating with warehouse and shipping partners to ensure smooth fulfilment
• Supporting the sales team with admin, quotations and order progression
• Updating website content (Magento), including product listings, descriptions, images and pricing
• Conducting competitor pricing and product analysis
• Creating basic blog and content updates on new products and company news
• Troubleshooting basic system and process issues

• Minimum 2 years hands‑on experience using Odoo (essential)
• Experience in accounts administration, sales administration or customer support
• Strong attention to detail and high level of accuracy
• Confident communicator with a professional telephone manner
• Ability to work independently and manage multiple priorities
• Proficient in Microsoft Excel and Outlook
• Experience using CRM/ERP systems
• Excellent literacy and numeracy skills

• Experience with eCommerce platforms such as Magento, eBay or Amazon
• Experience with Linnworks or Quick Books Interest  in wellness, lifestyle or premium consumer products

• Consistent employment history with evidence of reliability and commitment
• Proven experience working remotely
• Dedicated home office with reliable ethernet connection
• Exclusive commitment to Aqualine, no other roles or side businesses
• References and background checks will be required