Family Engagement Coordinator

Overview

Job title:

Coordinator - Beach Education (Founder/Director: Fiona Beach-Mac Geagh).

Location:

Hybrid – Frome office at least twice a week when the Director is in the UK; remaining days can be home-based. This is a full-time role with flexibility for occasional evening calls and weekend events. The organisation is a small, friendly, highly supportive team focused on connecting families with schools and educational opportunities in Bermuda & The Caribbean.

Beach Education is a small, friendly, highly supportive organisation. We value initiative, kindness, reliability, and professionalism, and we encourage staff to contribute ideas as the business grows.

This newly created role will provide high-quality support to the Director and ensure excellent engagement with families and schools before, during, and after events. The post holder will be proactive, organised, warm, and detail-driven, with a strong focus on relationship building and follow-through.

• Post-Event Follow-Up & Family Engagement
• Lead all post-event communication with families, sending tailored follow-up emails and tracking progress.
• Maintain close contact with schools to ensure clarity on each family’s status and next steps.
• Arrange and record post-event review calls with schools.
• Develop and maintain a tracking system (CRM or spreadsheet) for families from first contact to enrolment.
• Support arrangements for school visits and other necessary follow-up actions.
• Assist the Director in preparing personalised school recommendations for families.
• Outreach for our charity partners – spend 4 hours a week on this.

• Event Support & Development
• Provide practical support at events (abroad), ensuring a smooth and professional experience for families and schools.
• Suggest improvements to event format, logistics, materials, and communications.
• Help develop new initiatives such as webinars, updated pre-visit information, and improved marketing/engagement materials.

• Stakeholder Liaison
• Build and maintain strong relationships with admissions teams, partner schools, external event organisers, and families.
• Support families through their admissions journey with clarity, warmth, and high‑quality communication.
• Identify opportunities for new partnerships, markets, or collaborations as the business expands.

• Administrative & Organisational Support
• Follow up on leads and enquiries; maintain accurate records of all correspondence.
• Manage diaries, appointments, and schedules for the Director where required.
• Maintain organised electronic files and systems, helping to further digitise Beach Education’s processes.
• Prepare documents, reports, and correspondence; handle confidential information with absolute discretion.
• Provide support on behalf of the Director when she is unavailable.
• Travel to schools across the UK for relationship-building and to support events.
• Assist with invigilation of exams when required.
• Contribute to ad-hoc projects and business development activities.

• Contract: Full-time
• Probation: 1 year (formal review at 6 months). During probation, either side may give one month’s notice. After 1 year this will increase to 3 months’ notice.
• Reporting to: Director (Fiona Beach-Mac Geagh)
• Salary: £25,000–£27,000 depending on experience per annum
• Hours: 35 hours per week (Monday–Friday, 9am–5pm with 1 hour lunch between 12–2pm)
• Location: Hybrid – Frome office at least twice a week when the Director is in the UK; remaining days can be home-based. When the Director is overseas, additional flexibility can be agreed in advance.
• Travel & Expenses: Travel to schools; mileage allowances apply; all reasonable travel, accommodation, and subsistence expenses for overseas events will be covered with prior approval.
• Holiday: 28 days per year (including bank holidays within the 28 days).
• Events: Approximately 2 weekends per term (around 5–6 per year) if needed.

Rights & Compliance

• All applicants must have the right to work in the UK and hold a valid passport for travel.
• Flexible hours to accommodate time zone differences and events; occasional work outside normal office hours with advance notice and time off in lieu.
• GDPR and data…