Office Manager

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Ebury Toronto Office - 5 days in the office

As Office Manager, you will be the ‘heart and soul’ of the team, responsible for ensuring that everything runs smoothly and your colleagues have everything they need to succeed. Working closely with the Country Manager and the HR team, this is a varied and interesting position that requires someone with a flexible, proactive and supportive approach.

Cultural fit is hugely important as you will be interacting with the team daily; therefore, we are looking for someone who is hard-working and can put forward ideas by observing what is working well and what is not.

In this role, you will report directly to a Regional Lead of Global Business Services, and your main stakeholder will be the Country Manager.

• Office management
• Deliver a first-class workplace experience for our employees, both office- and home-based workers, and for guests of our offices
• Managing the primary inbound communication channels and correspondence, including phone calls, mailboxes and physical packages, meal vouchers
• Assist in the planned and ad‑hoc maintenance and upkeep of the premises and equipment, including the required safety checks, liaising with contractors as required
• Assist in the effective running of facilities contract services including building maintenance, purchasing, post room, security, cleaning, waste management, stationery, plants, coffee machine, pest control, environmental and building consultancy services, new suppliers
• General office management duties including meeting room management and conference call facilitation, hot desk administration, supplies and stock management of office supplies, business card administration, company merchandise, monthly office social events, courier bookings, car fleet etc
• Moves and project coordination
• Manage the landlord relationship
• Organise parties and after‑work events, and prepare a monthly newsletter
• Collaborate in supporting Marketing events
• Health & Safety
• Assist in the duty of care, health and safety programs with comprehensive policies and practices for the office‑ and home‑based workers
• Assist/coordinate relevant Health & Safety with all staff as necessary
• IT
• Assist with workstation setups for new employees, including coordinating hardware deployment, ensuring proper installation.
• Act as the point of contact between staff and IT support.
• Manage the inventory of IT equipment and supplies by tracking stock levels, receiving and logging new deliveries.
• Communicating with the IT department and external suppliers to ensure timely replenishment and maintenance of necessary hardware.
• Employee Engagement
• Lead the planning and coordination of monthly employee engagement activities, including summer events, Christmas celebrations, and team‑building initiatives.
• Collaborate with internal groups such as the ESG team and Women’s Network to support and execute charity drives, donation campaigns, and employee sports clubs to foster a positive and inclusive workplace culture.
• Travel
• Assist with ad‑hoc travel booking requirements for ExCo members, where required

• Demonstrable experience in office administration and/or receptionist in a corporate environment, including meeting services, events and purchasing
• Hospitality experience is a plus
• Excellent interpersonal skills with a proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
• Strong oral and written English skills and French or Dutch (both is a plus)
• Excellent organisational and time management skills
• Friendly individual able to take initiative
• Used to multitasking with the ability to…