Business Support Officer

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Job Introduction:

Location:

Darby House
• Salary:
Scale 4
•

Contract:

12 months fixed term
•

Hours:

25 hours (8am‑1pm Monday to Friday).

We are looking for an organised and proactive Business Support Officer to join our Healthy Lifestyles Service. This is a customer‑facing role providing essential business, administrative and project support to ensure the smooth and efficient running of the service.

• Manage client referrals and enquiries via telephone, email and online systems
• Maintain client records on the client record system and manage shared inboxes
• Coordinate diaries, room bookings and advisor cover for clinics and events
• Update the service website and SharePoint site in line with Council procedures
• Prepare and distribute service information and promotional materials
• Support HR processes, health and safety compliance, and customer quality procedures
• Process invoices, monitor payments and manage budgets using Agresso
• Organise meetings, prepare agendas and take minutes
• Handle confidential and sensitive information in line with strict protocols

• Strong administrative and organisational skills with the ability to prioritise workloads
• Excellent communication skills and confidence in dealing with a wide range of people
• Experience using Microsoft Office and other business systems
• Attention to detail and the ability to work independently
• Knowledge of health and wellbeing services is desirable but not essential

This is a fantastic opportunity to play a key role in supporting a service that makes a real difference to people’s lives. You’ll work in a friendly and supportive team environment with opportunities for development.

Interviews will take place the week beginning 2 February 2026.

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people and that means building a workforce that reflects our community. At Telford & Wrekin Council,
everyone belongs
, and every voice matters
.

• Competitive salaries and a fantastic leave package starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.

Roles involving children or vulnerable adults will require a criminal records check. It is an offence to apply if you’re barred from working with these groups.

Please note:

We do not hold a sponsorship licence for visas.