Executive Assistant

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Job Description
** Job Description
** Zendesk is looking for a proactive and highly organized Executive Assistant to support a group of senior leaders. This role plays a critical part in enabling operational efficiency and smooth day-to-day execution. You’ll manage complex calendars across multiple time zones, coordinate travel and meetings, support sales executives, and serve as a trusted partner in ensuring everything runs seamlessly behind the scenes.

We’re looking for someone who thrives in a dynamic environment, handles sensitive information with discretion, and brings a can-do attitude to everything they do. If you're detail-oriented, resourceful, fluent in English, and enjoy supporting others to do their best work, we’d love to meet you.

This is a non-exempt position with flexibility to support leaders across U.S. time zones. Central (CT) time zone is preferred for this role to best support executives and stakeholders.
** Responsibilities:
*** Manage and prioritize complex calendars and scheduling requests across multiple time zones with internal and external stakeholders
* Provide direct support to sales executives, ensuring alignment of schedules, priorities, and follow-up items
* Coordinate travel and process expenses with accuracy and financial awareness
* Maintain confidentiality and handle sensitive information with discretion and professionalism
* Plan and execute small gatherings or team events that foster connection and collaboration
* Build relationships with internal partners to streamline operations and support team needs
* Provide backup coverage for fellow Executive Assistants as needed
* Take ownership of special projects and other administrative tasks as assigned
** Requirements:
*** 2–4 years of experience in administrative support, preferably in a tech or SaaS environment
* Proven ability to multitask, prioritize effectively, and meet tight deadlines
* Strong organizational skills with attention to detail and follow-through
* Comfort navigating ambiguity and shifting priorities
* Excellent judgment and ability to handle confidential information with integrity
* Experience managing executive-level calendars across multiple time zones and understanding meeting priorities
* Clear written and verbal communication skills with a professional and approachable tone
* Self-starter with a strong work ethic—no task too big or too small
* Proficiency in Google Workspace (Gmail, Calendar, Docs, Sheets, etc.)
* Must have experience using Slack or Teams
* Flexibility to support leaders working across East and West Coast time zones
* Based in Central (CT) time zone preferred
* Have flexibility to travel 4x/year (with advanced notice) to support specific in-person offsites
** Where We Work
** Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.

Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Hybrid:
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
** The intelligent heart of customer experience
** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of…