Carrier Program Administrator

Join to apply for the Carrier Program Administrator role at Acrisure
.

Reporting to the Sr. Administrative Manager, this individual contributor role administers system access on all company websites for employees and clients on CSR
24, including setting up and terminating access, resetting passwords, assisting with access issues with carriers, and troubleshooting general questions to support user needs. The role also provides support to the Administration Lead as directed.

• Manage timely and appropriate access on all company websites, including but not limited to creating carrier logins for new employees and removing terminated employees from carrier systems.
• Work with CSR
  24 lead to help maintain client logins.
• Support customer needs, including both employees and client system access, with password resets and access issues with carriers, and troubleshoot basic questions.
• Develop and continually support effective working relationships with employees and clients engaged with the applicable system(s).
• Provide updated agency information to carriers as requested.
• Work with the Head of Client Solutions to complete carrier agency contracts and maintain the database as needed.
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department.
• Provide overall carrier support and assistance through written and oral communications.
• Support the Administration Lead and Head of Client Solutions as directed.
• Provide training and support to new and existing employees with respect to all Administration functions.
• Maintain a high level of confidentiality when working with proprietary and sensitive data.
• Modify this description as management deems necessary.

• Strong organizational and time‑management skills, with attention to detail.
• Effective and professional communication with all levels of management, employees, and clients, both verbally and in writing.
• Ability to work in a fast‑paced environment and meet deadlines.
• Strong problem‑solving ability to address issues or refer them to others for assistance.
• Initiative and ability to work well independently.
• Proficient knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience using M365 (One Drive, MS Teams, SharePoint).

• Minimum 2 years office experience required.
• At least six months insurance industry experience desired.

• Moderate stress due to regular deadlines and daily challenges.
• Keyboarding and mouse use 90% of the workday.
• Occasional lifting up to 20 pounds.

• Work is in a temperature‑controlled, non‑smoking office; noise level moderate.
• Majority of tasks are paperless, online, telecommunication, and video calls.
• Hybrid work from a home office may be allowed per manager direction.

The base compensation range for this position is $25 - $35. Placement within the range will be based on skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure, we’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life—health, finances, and family—while our philanthropic efforts impact communities nationwide.

• Physical wellness: medical, dental, vision, life, disability, fertility benefits, wellness resources, paid sick time.
• Mental wellness: paid time off, holidays, Employee Assistance Program, Calm app.
• Financial wellness: 401(k) plan with immediate vesting, HSA, FSA, commuter benefits, employee discount programs.
• Family care: paid maternity and paternity leave, legal plan options, pet insurance coverage.
• … and more.

This list is not exhaustive of all benefits. Eligibility and waiting periods may apply.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

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Welcome, your new opportunity awaits you.