Licensing Assistant

The Iowa Racing and Gaming Commission (IRGC) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Assistant (Administrative Support Assistant
3) in our commission office at Prairie Meadows Casino in Altoona, IA.

IRGC’s mission is to administer the laws and rules for gambling and wagering in Iowa in order to ensure the integrity of licensees and their operations, maintain public confidence in regulated gambling and wagering activities in Iowa, and promote economic development for the citizens of Iowa.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks within strict deadlines, sound judgment and decision-making abilities, and excellent customer service skills.

This position is a 40-hour-per-week role with full-time benefits. During the non-live racing season, it will be a Monday–Friday position with standard office hours. During the live racing season, which runs from April through October, the working days will include weekends, evenings, and holidays.

• A self-motivated, quick learner who is able to navigate licensure requirements proficiently.
• Great attention to detail and a high level of organizational skill.
• Excellent written and oral communication skills.
• Comfort with responding to a high volume of inquiries and prioritizing clerical work.
• Experience working with diverse populations in a team environment.
• Commitment to providing a high-quality service.
• Displays high standards of professional and ethical conduct.

• Process applications for licensure using a licensing software system.
• Understand and implement administrative rules governing the licensure process.
• Review and evaluate supporting documents received for pending license applications.
• Handle confidential documents and follow procedures established in the Code and administrative rules. Make an independent determination of each applicant’s eligibility for licensure.
• Advise applicants on procedure and requirements and give appropriate and prompt responses to questions by telephone and in person.
• Fingerprint applicant making sure the fingerprint card has been properly and legibly completed.
• Process licensure fees, issue licenses and certificates, and enter licensing information in the online system on a daily basis.
• Answer multiple phone and walk-in inquiries from individuals about requirements for initial licensure.
• Enter necessary data into the database, take photo, and print badge.
• Balance all monies received from license fees and rulings with the daily and weekly deposits. Make out deposit form and deposit funds weekly at the bank. Prepare and distribute direct billing statement for licensee.
• Maintain a log on all fines assuring they are paid within the time limit, if not refer to the Gaming Representatives. Enter the ruling information into the database and distribute copies.
• Other duties as assigned.

When you join IRGC, you are helping to ensure that people participating in casino gaming and horse racing are appropriately licensed, while enjoying an outstanding benefits package!

• Robust benefits, including excellent health, dental, life and vision insurance.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
• For additional information on benefits .
• Excited to pursue the next step in your career? Apply today!
• Background check required.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired…