V104- Client Care Administrative Assistant

Job Duck Client Care Administrative Assistant

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Salary Range: from $1,150 USD to $1,220 USD

Responsibilities Include, But Are Not Limited To:

• Participate in daily, weekly, and monthly team meetings
• Negotiate with providers on behalf of clients after training period
• Coordinate timely follow-ups with stakeholders
• Contact providers on behalf of clients to request and review outstanding invoices and verify balances
• Maintain professionalism and empathy in all client and provider interactions
• Accurately document all findings and interactions in the CRM system
• Communicate with multiple providers and consolidate inquiries for efficiency
• Confirm insurance coverage applicability for clients

Requirements:

Additional Job Description Time Zone:
Eastern Standard Time (EST) Office

Hours:

8:30 AM 5:30 PM EST Software/Tools: CRM:
Neos VoIP:
Intermedia Internal Communication:
Neos, Zoom Email:
Neos Calendar:
Neos

Required Skills:

Minimum of 1 year of experience with a client-facing role or customer service.

Bilingual proficiency (English and Spanish) Strong attention to detail and organizational skills Excellent verbal and written communication Emotional maturity and ability to handle sensitive information Empathetic and professional demeanor Ability to work independently and as part of a team Comfortable with CRM systems and VoIP tools