Administrative Assistant

Administrative Assistant

Roto-Rooter Plumbing and Drain Service is hiring a Branch Administrative Assistant at our Buffalo branch located in West Seneca, NY. The hourly rate for this position is $22.00-$23.00, depending on experience. We are hiring immediately!

Because we are expanding rapidly through acquisitions and internal growth, we have an excellent opportunity available for an Administrative Assistant. Founded in 1935, Roto-Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider, operating more than 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving about 90% of the U.S. population and parts of Canada.

Roto-Rooter offers a great working environment, excellent pay and top benefits, and opportunities for career advancement under a well‑known national brand.

• Communicates benefit information to employees.
• Interfaces with Home Office personnel to answer general employee questions.
• Collects and files signed time records for hourly and commissioned employees.
• May compute payroll for office staff and forward it to the Home Office payroll representative.
• Works with payroll representative to resolve any payroll discrepancies.
• Handles customers’ confidential payment information.
• Balances technician turn‑in paperwork against computer reports and completes reconciliation reports of technician credit cards according to company policy.
• May call all current A/R accounts to confirm receipt of the correct invoice and, if necessary, call delinquent accounts to collect past‑due balances.
• Prepares correspondence and inter‑office memos as needed for communication between customers, management, office staff, and technicians.
• Orders and maintains office supplies for the branch.

• Demonstrated prior experience in accounts receivable accounting is highly preferred.
• Proven ability to thrive in a fast‑paced environment.
• Excellent teamwork, multitasking, prioritization, and organizational skills.
• Working knowledge of Microsoft Office (Word, Excel). AS400 knowledge is preferred.
• Self‑starter who is organized, thorough with attention to detail, and demonstrates follow‑up skills.
• Highly motivated, detail oriented, and able to work independently.

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401(k) Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.