Remote Hotel Coordinator

Employer Industry: Insurance and Hospitality Services

• Salary range of $17-$18/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and compassionate work environment
• Chance to make a positive impact on families during challenging times
• Recognized as a Great Place to Work® and one of America’s Greatest Workplaces

• Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
• Search and secure hotels while balancing family preferences with carrier guidelines
• Facilitate hotel reservations and ensure all necessary authorizations are received
• Communicate confirmations and check-in instructions to insured families with professionalism and empathy
• Support families through challenges, addressing escalations such as billing concerns and relocations

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent phone communication skills
• Strong data entry skills with high attention to detail
• Ability to work effectively in a remote team environment

• Bachelor's degree or equivalent from an accredited college or university
• Experience in handling sensitive situations with care and confidence
• Strong organizational skills and ability to multitask effectively

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.