Business Support Assistant IV

About the Role

Canon U.S.A., Inc. in Melville, NY is currently seeking a Business Support Assistant IV (Assistant, Business Support IV). The Business Support Assistant IV will be responsible for advanced order processing of internal, domestic, and export transactions impacting revenue recognition within a shared service operation spanning multiple sales channels.

Primary responsibilities include utilizing bilingual Spanish/English skills in support of our Latin Order Operations in a team environment.

Location:

Full-time hybrid – presence in the office Monday–Wednesday with option to work from home the remainder of the week. Office reporting requirements may change based on business needs.

The role works closely with Sales Contract Administration, Sales Support, and Business Planning to resolve chargebacks and overall order processing issues and ensures maximum efficiency across processes.

• Verify available inventory, product pricing, and enter order adjustments into the system, along with other charges in a timely manner.
• Check for back orders and partial shipments.
• Assist clients with inquiries, resolve problems, and complaints.
• Ensure follow-up on the order processing cycle.
• Review the status of orders by checking sales reports, daily reservations, shipping deadlines, monthly closings, daily emissions, and allocations.
• Request special shipping instructions if necessary, to ensure immediate emissions/delivery and coordinate with the Logistics Department.
• Coordinate with Account Executives regarding status, requirements, conditions, funds verification, and credit limits of distributors.

Skills & Expertise

• HS Diploma, GED, or equivalent experience required.
• 4 to 6 years of related experience.
• Bilingual Spanish preferred.
• MS Office experience.
• Strong communication skills.

Hourly Salary Range: $27.88 - $41.75.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.