Front Desk Administrative Assistant

Front Desk Administrative Assistant

Transformational Security, LLC, located in Columbia, MD, is looking for a highly motivated, outgoing, and friendly candidate for a Front Desk Administrative Assistant position. Transformational Security uses a team approach, and our Front Desk Administrative Assistant is an integral part of that approach. The ideal candidate would provide strong administrative support with a positive and professional attitude. This position is a critical role within our organization since this individual is the first point of contact for current and potential customers.

Prior experience in an administrative role is required.

Candidate must have a clean criminal record and be willing to submit to a background check. Travel is not required for this position and remote work will not be permitted.

• Greeting and receiving visitors at the front desk with a positive and helpful attitude.
• Answering, screening, and forwarding incoming phone calls.
• Taking detailed messages from customers and incoming callers.
• Receiving, sorting, and distributing daily mail.
• Ensuring reception and common areas are tidy and presentable.
• Providing basic and accurate information in‑person and via phone/email.
• Collect and record customer payment details securely.
• Maintain office security by following safety procedures and security protocols for a Cleared Facility by controlling access via the reception desk (monitoring visitor logbook, screening visitors, issuing visitor's badges, etc.).
• Ordering office supplies and keeping an inventory of stock.
• Preparing meeting and training rooms (includes scheduling on a working calendar, lunch coordination, and tidiness of the conference rooms).
• Travel coordination for team members and post‑travel expense reporting.
• Overseeing and maintaining company‑wide calendars to ensure accurate scheduling and coordination of meetings/events.
• Performing clerical duties such as filing, archiving, photocopying, scanning, faxing, etc.
• Managing internal documentation to reflect the most up‑to‑date information.
• Reconciling expenses and credit card statements.
• Providing administrative support to the Leadership Team.
• Handle sensitive information in a confidential manner.
• Coordinate and support office social events and annual holiday activities.
• Perform various other administrative duties as requested.
• Assist with light housekeeping throughout the office.

Starting pay rate: $20.00 per hour

• Experience as an Administrative Assistant or as a receptionist with aspirations and skills to support senior leadership.
• Proficiency in Microsoft Office Suite.
• Experience in Net Suite or comparable ERP/CRM systems.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time‑management skills, with the ability to prioritize tasks.
• Customer service attitude.
• Adapt to frequently changing priorities. Capacity to embrace change at a moment's notice, shifting priorities instantly. A "no task is too big or too small" attitude.
• Ability to obtain a security clearance.

• AA Degree or higher