Executive Assistant - Michigan Chapter

Position Summary

To be considered for this position, please upload your resume and cover letter at the prompt.
Founded in 1955, the National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with more than 120,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.

The Executive Assistant (EA) provides high-level administrative, operational, and strategic support to the Executive Director (ED), Chapter staff, and key organizational functions. This role blends traditional executive support with nonprofit-specific responsibilities, financial/ administrative coordination, communications support, and stakeholder liaison duties. The EA ensures smooth daily operations and strengthens organizational efficiency, accuracy, and communication.

This is a full-time role with flexible scheduling needs, including occasional evenings and weekends. This position is based in Lansing, MI but will have some remote work possibilities.

Core Responsibilities
1. Administrative & Executive Support

• Support the Executive Director’s calendar, meetings, speaking engagements, and travel logistics.
• Screen, prioritize, and respond to calls, mail, and high-volume email inquiries.
• Prepare meeting documents, internal reports, presentation materials, and briefing packets as needed.
• Track and process expenses, reimbursements, credit card receipts, and general office operations.
• Support the ED with special projects, research, and administrative tasks as needed.

2. Registration, Member Services & Operational Coordination

• Create and maintain website postings, online forms, and registration pages for Chapter programs when needed.
• Support online and phone/email registrations, group registrations, and related invoicing.
• Monitor registrations, follow up with participants or organizations, and ensure data accuracy.
• Process backend registration payments, allocate credit card receipts, and maintain accurate financial records.

3. Communications & Materials Support

• Draft and edit internal and external communications, including emails, announcements, and simple marketing materials.
• Prepare presentations, informational packets, and organizational updates for the ED and Board.
• Support social media posting and scheduling (no strategy required).
• Assist with maintaining accurate and up-to-date website content.

4. Financial & Administrative Operations

• Support internal AP/AR processes: vendor setup, invoice routing, payment coding, receivables tracking, and reconciliation.
• Process cash receipts, online payments, and credit card transactions.
• Maintain budget templates and assist with gathering projections and entering data into budget systems.
• Support completion of necessary reports and filings.
• Track shared debits/credits and ensure accuracy of transactions with NASW National.
• Coordinate with the national financial team regarding routine processes and special requests.

5. Mission‑Specific Administrative Support

• Serve as a point of contact for members, presenters, partners, and stakeholders regarding administrative or financial questions.
• Stay informed about NASW National policies, procedures, and required Chapter reporting; assist with local implementation.
• Attend staff meetings and other internal meetings as required; ensure follow‑up tasks are completed.

Qualifications

• 3–5 years of administrative, executive assistant, operations, or similar experience (nonprofit preferred).
• Exceptional organizational skills with strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, Google Workspace, databases/CRM, Zoom, and basic website maintenance.
• Ability to handle confidential information with discretion.
• Strong time management, prioritization, and follow‑through skills.

• Experience with budgeting, financial processes, or nonprofit financial administration.
• Familiarity with customer relations systems, registration platforms, or membership systems.
• Experience supporting senior leadership or working with a Board of Directors.

NASW offers a…