Customer Service Representative

We are seeking a professional, organized, and customer-focused Customer Service Representative to serve as the first point of contact for multiple affiliated property management companies. This role is critical in delivering a positive experience for property owners, landlords, tenants, and vendors by providing accurate information, resolving inquiries efficiently, and routing communications to the appropriate team members.

• In-office position based in Alexandria, Virginia
• Monday–Thursday: 9:00 AM – 4:30 PM (in office)
• Friday: Work from home,
  based on the needs of the company
• Schedule may be adjusted as required to meet business demands

• Annual salary of $60,000- $65,000 based on experience
• After 6 months of employment:
  Earn 1 week of paid vacation
• After 1 year of employment:
  Earn an additional 1 week of paid vacation (2 weeks total annually)
• 4 observed federal holidays
• 7 floating federal holidays
  , scheduled based on company needs

• Answer and manage incoming phone calls across multiple property management companies in a professional and timely manner
• Respond to general inquiries from property owners, landlords, tenants, vendors, and prospective clients
• Direct calls, emails, and requests to the appropriate property manager or internal department
• Provide accurate information regarding available property management services, fee structures, and general company policies
• Assist prospective clients by gathering initial information and referring them to the appropriate property manager
• Log, document, and track inquiries, messages, and follow-ups in company systems
  
  Maintain professionalism and confidentiality when handling sensitive owner, tenant, and company information
• Support administrative tasks as needed, including data entry, document preparation, and internal coordination
• Assist with overflow communications during peak periods
• Follow company procedures, scripts, and service standards consistently

• High school diploma or equivalent (college coursework or degree preferred)
• Minimum of 2 years of customer service experience (property management, real estate, or office administration experience strongly preferred)
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time-management abilities
• Professional phone presence with a customer-first mindset
• Ability to remain calm and effective in a fast-paced environment
• Proficiency with basic office technology, including email, phone systems, and CRM or property management software
• Reliable attendance and punctuality

• Prior experience in property management or real estate
• Ability to manage high call volume while maintaining accuracy and professionalism
• Strong problem-solving and conflict-resolution skills
• Detail-oriented with a high degree of accuracy
• Ability to work independently and collaboratively within a team

• Must be legally authorized to work in the United States (Virginia is a right-to-work state)
• Employment is at-will
  , in accordance with state law
• Strict adherence to confidentiality requirements regarding company, owner, tenant, and vendor information
• Compliance with all company policies, procedures, and ethical standards
• Background check may be required, as permitted by law