Business Services Administrator

Join to apply for the Business Services Administrator role at RMadillo Packaging
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Location: Home based (with some UK travel to ECC, stakeholder and member / client meetings)
Salary: £30,000 pro rata
Hours: 28-35 hours per week
Job Type: Full time
Contract Type: Permanent

The HR Booth is recruiting a Business Services Administrator on behalf of Educational Competencies Consortium (ECC).

We are seeking a highly organised and proactive administrator with excellent note‑taking and multitasking skills to support the smooth running of ECC through meeting coordination, training administration, customer service, and finance and governance support.

• Provide administrative support including document formatting, PowerPoint presentations, research and record‑keeping.
• Maintain electronic systems including SharePoint, Workbooks CRM and membership records.
• Organise meetings and training events (agendas, logistics, virtual setup, venues and catering).
• Take accurate minutes for internal, governance and external meetings.
• Respond to member, client and stakeholder enquiries by email and telephone.
• Act as the main contact for training delegates and trainers, managing bookings, communications and feedback.
• Support governance, finance and HR administration, including invoices, expenses and chasing aged debtors.
• Work collaboratively with the Business Services and Finance team; occasional UK travel may be required.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Experience of organising and servicing meetings including coordinating travel and accommodation.
• Excellent organisational skills, attention to detail and communication skills.
• Proactive, flexible and able to manage multiple priorities.
• Demonstrated experience of delivering effective and responsive customer service support.

• 3+ years’ relevant administrative experience or degree‑level education (or equivalent).
• Experience in a membership organisation or charity.
• Experience using SharePoint, CRM systems (e.g. Workbooks) or CMS platforms.

At ECC, we value collaboration, trust, and continuous improvement. You’ll join a supportive and inclusive team where your ideas will be heard, and your contributions will make a real difference. We offer flexible working arrangements, generous benefits, and opportunities for professional development in a forward‑thinking organisation.

Please submit your CV and a cover letter outlining how your skills and experience meet the requirements of the role.