Operations Coordinator

PRIMARY BASE: Hybrid – Working from Home and Head Office (Chorley)

ACCOUNTABLE TO: Operations Manager

HOURS: 37.5 Per week (Monday to Thursday 8:15am – 5pm with 45-minute lunch and Friday 9am
-3pm with 30-minute lunch)

As the Operations Coordinator, you will play an integral role in ensuring new and returning learners receive an excellent level of service throughout their entire journey with us. With a keen eye for detail, you will manage each stage of the onboarding process with accuracy and care, guiding and supporting learners from their initial engagement through to full programme participation.

Beyond onboarding, you will provide ongoing support to learners while they are on programme, helping them stay on track, addressing queries, and ensuring they have access to the information and resources they need to succeed.

A key part of the role includes the coordination and management of workshops both in-person and online—ensuring sessions are scheduled, prepared, communicated, and delivered smoothly. You will work closely with trainers, facilitators, and internal teams to ensure workshops run to plan and provide an excellent learner experience.

You will interact effectively with internal and external stakeholders, providing clear and concise communication to support the achievement of personal, team, and company objectives. In addition, you will contribute to day-to-day administrative duties to support the wider office and operations team.

• Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in support sessions
• Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent onboarding process for all learners
• Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners
• Support with investigating and resolving any issues learners may have during the onboarding process
• Obtain feedback surveys from learners and contribute to developing the learner onboarding process and procedures
• Support the office team coordinate all workshops, including sending registers, workshop invites
• Assist the tutor team in chasing up any absent learners and apprentices within a given timeframe
• Support teams and team members with daily administrative tasks to ensure a cohesive and efficient operation.
• Manage a variety of administrative duties to maintain organisation and support the smooth operation of our services.
• Maintain up-to-date records and effective communication with other teams as necessary for seamless operations.

• Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, and professional manner
• Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies
• Understand business demands and expectations and deliver against these in line with the company’s high standards
• Communicate within the team, supporting others where necessary
• Contribute to team meetings and events as and when required
• Developing and manage relationships with internal and external stakeholders
• Following instructions and asking appropriate questions
• Ensure that all deadlines are met in a timely manner and people are kept informed of progress

• Establish and maintain effective working relationships with colleagues, managers, and clients
• Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress
• Influence people positively demonstrating a “can do” attitude
• Contribute to formal and informal discussions with colleagues to generate new ideas and approaches
• Enjoy working as part of a team but be capable of working autonomously

• Effectively use Microsoft Office applications, Word, Excel, Outlook and Power Point
• Effectively use all internal systems
• Data entry and filing alongside performing other routine clerical tasks as assigned
• Adhere to procedures relating to the proper use and care of equipment and materials for which the…