Portfolio Support Specialist

Overview

Required Expertise:
Customer Service

Are you the person who lights up every room you walk into? Do people tend to feel better just because they spent five minutes talking to you?

If you are a high-energy, empathetic communicator who loves helping people and staying organized, we aren’t looking for your resume - we’re looking for you. At Compass Property Management, we are a dynamic, fast-growing company with a culture built on mutual respect and genuine positivity. We don’t care if you’ve never worked in property management before. Whether you come from hospitality, retail, healthcare, or any other fast-paced field, if you have an infectious positive energy and a "no-task-too-small" attitude, we want to meet you.

As the first point of contact and a central hub for our team, your mission is to provide "white-glove" service to our clients and support our internal departments.

• Be the Voice of the Company:
  Manage incoming phone calls, emails, and texts with a warmth and professionalism that sets people at ease.
• Support the Mission:
  Act as a "utility player," assisting various departments as we scale.
• The Nuts & Bolts:
  Handle essential administrative tasks like bank deposits, office supply management, and document scanning with precision.
• Grow with Us:
  As you master the basics, you’ll have the opportunity to take on more responsibility, including managing your own small portfolios and working with our most seasoned clients.

• Flexibility:
  This is a hybrid role. We value the collaboration of being in the office together, but we offer work-from-home opportunities and a partially flexible schedule.
• Culture First:
  We work hard, but we prioritize a healthy, supportive, and fun environment.
• Growth Path:
  We are looking for someone who wants a career, not just a job. The sky is the limit for your professional development here.

• A Natural Connector:
  You enjoy talking to people and have a knack for turning a frustrated caller into a happy client.
• Problem Solver:
  You don’t wait to be told what to do; you see a need and fill it.
• Tech Savvy-ish:
  You’re comfortable navigating apps, email, and basic office software.
• Reliable & Detail-Oriented:
  You understand that the small things (like bank deposits and files) are just as important as the big things.

We value personality and character over a list of bullet points on a resume. To apply, please send your resume along with a 30–60 second video introduction.

Don’t worry about high production value or fancy editing - a simple smartphone video is perfect. Just tell us:

Applications without a video intro will not be considered. We can’t wait to meet the person behind the paper!