Records Processing Specialist; Remote

Records Processing Specialist (Remote)

We have an opening for a Records Processing Specialist at our Chattanooga State campus!

Responsible for serving as the lead processor for the Records Office, ensuring accuracy of institutional, state, and federal reporting to agencies such as the Tennessee Board of Regents, the Tennessee Higher Education Commission, the Tennessee Student Assistance Corporation, and the National Student Clearinghouse. This position is also responsible for accurate data entry related to critical processes within the Records Office that support multiple departments and stakeholders.

Assist with the schedule building process and registration cycles to ensure system accuracy. Assist with the end of term processing, beginning of term setup, and analyzing Banner updates as they relate to the Admissions and Records Department. Back‑up support for transcript request processing, curriculum maintenance, program of study changes, and other Records related requests. Participate in cross‑departmental collaboration campus wide to support compliance, student success, and data integrity.

• Adhere to reporting deadlines and assist with extracting data for internal and external reporting (Clearinghouse, Tennessee Board of Regents, etc.).
• Review reporting errors and resolve them within a timely manner.
• Provide accurate data entry for both credit and vocational students related to withdrawal processes for various departments.
• Assist with the beginning of term setup, term scheduling, schedule accuracy, and providing guidance on best practices for scheduling in Banner.
• Assist with the year‑round schedule building process, term set‑up, registration codes, course section maintenance, and other schedule related responsibilities.
• Assist with end of term processing to produce accurate final grades, academic standing, repeated grade identification, and other Records office reporting.
• Develop written training materials highlighting the impact of critical processing errors on high‑stakes reports.
• Assist with Bursar procedures (deletion, e‑rate, dual rate, etc.) to maintain compliance with college, state, and federal policies.
• Provide accurate reporting to the Tennessee Higher Education Commission affecting the College’s funding through the outcomes‑based funding formula.
• Provide timely processing related to study abroad, TN eCampus, and other academic related functions.
• Provide timely processing of grade change requests, clock hour change requests, and other Records Office data changes as needed by Academic Affairs.
• Develop and maintain relationships with colleagues across the college and other T  institutions.
• Communicate thoughtful feedback to assist with accurate campus‑wide processing by other departments.
• Maintain positive working relationships with interrelated departments on campus.

• Associate’s degree
• Three years’ experience within Records, Registrar, Admissions, or Enrollment Services
• Two years’ experience with Ellucian Banner software
• Ability to prioritize multiple assignments
• Strong oral and written communication skills
• Establish and maintain a cooperative, productive, and effective working relationship with direct supervisors, staff members, and management from critical departments

• Bachelor’s degree
• Five years’ experience within Records, Registrar, Admissions, or Enrollment Services

Work is typically performed in a remote (WFH) office environment. Employees regularly sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively; and reach with hands and arms. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. Employees routinely use written and oral communication skills; read and interpret data, information, and documents;

analyze and solve non‑routine and complex office administrative problems; use math and reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.

$44,448 - $52,226

Application review will begin 15 days after posting.

Mid‑Senior level

Full‑time

Other

Higher Education