Records Technician​/Police Records Clerk

Overview

Are you passionate about customer service and take pride in delivering accurate, detail-oriented support to the public? The City of Dublin invites qualified candidates to apply for the position of Records Technician I. This position plays a vital role in supporting Police Department operations by serving as the first point of contact for visitors. Duties include greeting the public, providing accurate information, and directing individuals to appropriate services or personnel.

The position also responds to inquiries by telephone and performs a variety of administrative and clerical functions, including typing, processing, filing, and issuing reports and records.

The candidate will work first shift hours Monday through Friday from 8:00 a.m. to 5:00 p.m., with a one-hour lunch. This position is 100% in the office and does not have a remote work option.

As part of the selection process, the preferred candidate will be required to participate in and complete a thorough background investigation and record check, a psychological examination, and a pre-employment drug test as a condition of the City s offer of employment.

Working at the City of Dublin is more than just a job. In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:

• Opportunity to earn premium-free medical, dental, and vision benefits
• Employer-provided contributions to Health Savings or Health Reimbursement Account
• Healthy By Choice Wellness Program
• Employer-provided Short-term Disability (Non-Union Employees)
• Employer-provided Life Insurance
• Vacation, Sick, and Personal Leave
• Longevity Pay
• Tuition Reimbursement
• Employee Assistance Program
• Dublin Community Recreation Center Membership

Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

• Provide excellent customer service and act as the first point of contact managing the reception window of the police department.
• Answer inquiries by telephone, in person, and via email or proprietary software; route calls as needed and resolve inquiries when possible.
• Process data entry and utilize technology, such as Axon Evidence, proprietary records software, and the State of Ohio Virtual Exchange (SOLVE), to complete assigned tasks.
• Process and respond to requests for background checks, reports, and records from the public and media in person, by phone, email, or other means.
• Receive incoming calls, determine nature and urgency, and route accordingly to minimize unnecessary routing.
• Type, process, file, and issue a variety of reports and records (e.g., parking permits, citations, impounded vehicle processing, house watches).
• Manage records retention and scanning with destruction of records in accordance with retention schedules.
• Attend required training related to public records law and other mandated training.
• Demonstrate proficiency in Microsoft Office and in learning the Police Department s proprietary software.
• Perform basic accounting tasks, including cash handling, deposits, reconciliation, and data entry into proprietary software.
• Performs other related duties as assigned.

• High School Diploma or GED equivalent.
• At least two (2) years  work experience performing basic clerical and administrative support responsibilities or an equivalent combination of education and experience.
• Entry-level coursework in Microsoft Office Suite (Word, Excel, Outlook); ability to learn proprietary software.
• Ability to acquire and maintain LEADS and NCIC certification.
• Ability to work independently and as a member of a team.
• No specific license or certification requirement upon appointment; however, the Police Department may require a license or certification relevant to specific job responsibilities.

• Ability to move about the inside of an office space to access file cabinets and office equipment.
• Constantly operate a computer and other office machinery.
• Must…