Co-ordinator Services - Volunteer

Careers Springboard is a registered charity that supports job seekers in getting back into employment.

We are looking for a Volunteer Coordinator to co‑ordinate the work of our coaches who provide one‑to‑one support to our members.

• Serve as the first point of contact for job seekers requesting coaching.
• Screen applications, match seekers with appropriate coaches, and forward requests to the coaching team.
• Schedule coaching sessions (typically up to one hour) in close liaison with the coaches.
• Maintain accurate records of applications, session dates and coach assignments.
• Attend the weekly online Zoom meeting (Monday evenings) to review coaching topics and receive updates.
• Communicate with members via email, phone or Zoom as needed.

• Provide timely and courteous email, phone, or Zoom support to job seekers.
• Coordinate coaching appointments and ensure all parties have the necessary information.
• Track and report on application volumes and coaching outcomes.
• Assist with promotion of the 1‑to‑1 services across the community.

• At least 3 years of experience in a coordinator or administrative role.
• Strong written and verbal communication skills.
• Ability to keep accurate records and manage multiple contacts simultaneously.
• Polite, calm, motivated, and committed to helping others.
• Comfortable using email, calendar tools and video‑conferencing platforms.

Approximately 2–3 hours per week, online from anywhere in the UK.