Business Office Associate - Part Time

Business Office Associate – Part Time

Location:

17606 Burt St, Omaha, Nebraska, 68118.

Under general direction from the Business Office Manager, the Business Office Associate provides exceptional customer service in a fast‑paced, team‑oriented environment, facilitating sales, auction, and appraisal processes. Responsibilities include cash management, processing and auditing paperwork, and answering customer inquiries and handling incoming calls.

• Assist store personnel and all store departments in daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seek win/win solutions for customers and partners appropriately.
• Process paperwork for retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information for registration/titling, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases; collect titles, follow up calls, payoffs, proper paperwork and signatures, and send documentation to the Home Office for drafting funding.
• Manage multiple payment types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with security and loss‑prevention considerations.
• Process DMV paperwork, such as submitting title or registration documents for customers after sale.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical tasks: copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance customer and business needs.
• Understand numeric filing systems.
• Use word processing, spreadsheet and other programs, with intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment, requiring above‑average organizational skills and attention to detail.
• Lift objects up to 15–20 lbs.
• Speak and listen effectively with internal and external customers, in person, over the phone, and in writing.
• Complete Car Max‑provided training as required.
• Develop partnerships with the Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within this position’s scope.
• Report Asset Protection and/or Human Resources related issues to management.

Car Max will consider reasonable accommodation upon request. Applicants needing accommodations may contact the Company during the application process.