Administrative Support Manager

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Director of Administration. The Administrative Support Manager will be responsible for providing lawyers, clients and other legal personnel with highly skilled client-service focused support by managing the administrative support staff and related functions in an efficient and cost-effective manner.

This position will reside in our Los Angeles and Century City offices requiring travel between the two locations. It follows a hybrid in-office/remote work schedule, depending on business needs.

• Develops and implements staffing plans; manages administrative support assignments.
• Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office.
• Oversee administrative support staffing, schedules, and desk coverage to ensure efficient operations and proper coverage during evenings, weekends, and major projects.
• Manages the annual performance review process for the Administrative Support Staff, including evaluations, goal setting, compensation recommendations, and alignment with Firm performance standards.
• Conducts regular one-on-one check-ins and team meetings, focusing on training needs, employee morale, and professional development opportunities.
• Reviews and approves administrative support vacation requests to ensure adequate coverage.
• Ensures administrative support staff have the training and information necessary to support their assignments.
• Collaborates with Talent Acquisition on the full candidate selection process, including resume review, interview coordination, participation in interviews and offer approvals.
• Engages temporary staff as needed; processes and approves related invoices; monitors expenses.
• Monitors administrative support ratios; in partnership with Office Manager, works to ensure compliance with Firm’s ratio targets.
• Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects as requested.
• Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of administrative support staff.
• Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved.
• Oversight and execution of employee events and activities related to the support teams and other groups, as assigned.
• Leads by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level.
• Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments.
• Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations.
• Ensure efficient vendor management by verifying invoices are correctly coded and processed for on-time payments.

• Bachelor’s degree (B.
  
  A.) from a four-year college or university, and seven (7) years of progressively responsible, directly related experience in a leadership role with at least three years in a supervisory role or equivalent combination of education and experience.
• Excellent written and oral communications skills.
• Ability to work comfortably in a matrix organization.
• Ability to deal positively with adversity and difficult situations.
• Strong leadership and management skills.
• Strong analytical skills.
• Proficiency with technology required for the job.
• Strong interpersonal skills.
• Planning/organizational skills.
• Effective listening skills and problem-solving skills.
• Ability to adapt to change and…