Patient Services Coordinator

The Patient Services Coordinator will play a crucial role in supporting the operational delivery of NHS projects, ensuring seamless coordination of all our current & future service developments. The post holder will be highly organised, proactive and flexible, capable of managing competing priorities, providing excellent administrative support and contributing to service development in a fast‑paced healthcare environment.

Monday: 8:00 am‑4:00 pm (CGPN Federation Office)
Tuesday: 8:00 am‑12:00 pm (CGPN Federation Office)
Friday: 8:00 am‑4:00 pm (CGPN Federation Office)
Saturday: 8:45 am‑5:15 pm (Rosebery Medical Centre)
Hours and working pattern can be discussed in more detail during the interview. Working from home may be an option, depending on business needs.

• Lead on the PCN & at‑scale service provisions provided by the Federation, ensuring effective rota management and supporting workforce planning to maintain sufficient staffing levels.
• Act as a key point of contact for internal and external stakeholders, responding to queries professionally and promptly.
• Provide reception and secretarial functions, including task management and inter‑practice referrals.
• Provide induction support for new clinical staff, ensuring their ongoing registrations and mandatory training are maintained within service provision standards.
• Book patient clinics and maintain waiting lists.
• Ensure medical equipment is maintained and in good working order.
• Provide comprehensive administrative support for the planning, implementation and evaluation of projects.
• Support project coordination, ensuring deadlines and key deliverables are met.
• Develop and maintain accurate project documentation, reports, databases and claims, ensuring compliance with confidentiality and data‑governance policies.
• Assist in the implementation of service improvements, audits and quality initiatives.
• Support the management of contracts and service agreements, ensuring adherence to NHS policies, guidelines and statutory regulations.
• Maintain an effective filing system and support the monitoring and reporting of KPIs.
• Assist with risk assessments, incident reporting procedures and complaints, and manage mailboxes.
• Support the coordination and delivery of MDTs within the PCNs.
• Promote a culture of continuous improvement and build effective relationships with healthcare providers, commissioners and other key stakeholders.
• Act as liaison between various teams, ensuring effective information sharing and collaboration.
• Communicate operational updates to staff, ensuring clarity and alignment with organisational objectives.

• Experience in general practice is essential, with good working knowledge of primary care.
• Proficiency with clinical systems such as Systm One and the MS Office suite (Word, Excel, Outlook, PowerPoint). Willingness to learn new computer systems.
• Highly organised, proactive, self‑motivated, and able to meet tight deadlines.
• Excellent communication skills and a can‑do approach to work.
• Ability to work flexibly in a fast‑paced healthcare environment.

Our office may be closed at points throughout the Christmas period. If you have a query about this job advert and are unable to get through to the contact details listed, please leave a message and we will get back to you in the new year.