ADA Accommodations Program Manager

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As a Full Time ADA Accommodations Program Manager
, you'll provide care to client employees that are located at our Health Center located in Tampa, FL. This is a fully remote role with scheduled hours of Monday through Friday, 8:00an to 4:30pm (EST).

• Serves as the central point of communication between the administrative team, clinical team, employees, client companies, health care providers, and clinical partners for all leave of absence programs.
• Ensures compliance with client-specific policies and confidentially standards as well as Premise Health policies and confidentiality standards.
• Reviews documentation for accommodation requests; provide timely notifications to employees and client companies.
• Responds to periodic audits and maintain accurate records in accordance with compliance requirements.
• Directs the daily workload of RNs and Leave Coordinators as well as other team members on the account who may support the ADA Accommodation Program.
• Oversees accurate maintenance of information in the software system, including comprehensive activity notes and updates.
• Provides functional client knowledge and make case‑related decisions with discretion and independent judgment.
• Coaches, trains, and supports new and existing team members through onboarding, development sessions, and ongoing feedback.
• Serves as a subject matter expert on client leave of absence programs, supporting the team with expert guidance and escalated issues, and ensuring workflows are adhered to.
• Conducts side‑by‑side listening and coaching sessions to strengthen staff performance.
• Assists with workload management and case resolution as needed.
• Optimizes partnership and collaboration with the client’s HR Department and Medical Leadership Team to streamline processes and drive efficiency.
• Owns client/site meetings, committees, and task forces to support strategic initiatives and goals, including the development of the agenda, data review for the program, and outcome measures.
• Partners with the cross‑functional stakeholders on the development and delivery of training programs and job aids for team members, managers, and back‑office support teams.
• Serves as client HR contact on strategic integration and expansion opportunities, proactively identify client needs related to healthcare trends.
• Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Ensures reporting is meeting the client needs and updated.
• May require other duties as assigned.

• Bachelor’s degree from four‑year college or university is preferred.
• Registered Nurse required.
• Minimum of 5 years’ experience in leave of absence management, FMLA, disability services, or related fields.
• Prior experience in client management with the ability to build and maintain strong partnerships.
• Proven expertise in leave administration processes and client‑specific program knowledge.
• Demonstrates ability to effectively manage complex multiple lines of service and clients.
• Strong knowledge of federal and state leave regulations, disability programs, and medical terminology.
• Strong communication, coaching, and problem‑solving skills.
• Ability to exercise discretion, independent judgment, and maintain confidentiality.

Work‑life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full‑time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based…