LOTTERY - Mail and Records Management Specialist; Services Officer

The Texas Lottery Commission is seeking a Mail and Records Management Specialist to join its team at the Austin headquarters. This role involves performing routine staff services work such as handling incoming and outgoing mail, maintaining filing systems, coordinating records retention, and assisting with travel documentation. The position requires moderate supervision and offers limited latitude for initiative and independent judgment.

Key Responsibilities:

• Mail Processing: Open, sort, review, and route mail; verify check information; process documents and forms; prepare documents for scanning.
• Administrative Support: Prepare and proofread correspondence; coordinate meetings; assist with travel documentation.
• Customer Service: Respond to inquiries; explain rules, regulations, policies, and procedures; greet visitors.
• Training: Train or assist in training staff to ensure adequate coverage.

Qualifications:

• Education: High school diploma or GED equivalent.
• Experience: Minimum one year in an office environment, including customer service, data entry, and document processing.
• Skills: Proficiency in Microsoft Word, Outlook, Excel; knowledge of office practices and administrative procedures; strong communication and organizational abilities.
• Preferred Experience: Mail processing, state agency record retention, preparing correspondence, electronic imaging or document scanning systems.
• Physical Requirements: Ability to lift file boxes up to 25 lbs, sit or stand for extended periods, and handle multiple tasks under deadlines.

Work Environment and Benefits:

• Location: George H.W. Bush Building, Texas Capital Mall, Austin.
• Compensation: Competitive salary with a 5% increase effective September 1, 2024; merit increases; longevity payments after two years.
• Benefits: Health, dental, and vision insurance; paid leave; state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 plans; cash balance pension for new employees post-September 2022.
• Work Arrangement: Opportunities for hybrid work from home for qualifying positions.
• Parking: Free parking for employees.

Application Process: Interested applicants must apply online through CAPPS Recruit. Complete applications must include detailed job histories. Incomplete applications may be rejected. Additional documents will not be accepted post-closing date. Selected candidates will undergo a criminal background check, including fingerprinting. The Texas Lottery Commission is an Equal Opportunity Employer.