Assistant Coordinator & Online Lead Generation Support

Assistant Coordinator & Online Lead Generation Support

Join to apply for the Assistant Coordinator & Online Lead Generation Support role at Campbell University

Position
:
Assistant Coordinator & Online Lead Generation Support
Department
:
Adult and Online Education
Status
:
Full Time (This is not a remote position)

Coordinates registration, related documentation, and Colleague entries for registration; provides information to faculty on students; downloads student data and statistics to help with student questions or grievances; coordinates department forms and reports. Ensures correct data entry of all academic transcripts into university database. This position will directly support admissions personnel handling incoming phone calls from applicants and potential applicants and contributing to the lead nurturance process as required by the admissions staff.

The position is expected to come into the office five days a week at the main campus in Buies Creek, NC. Additionally, will be responsible for the administrative and operational functions of the Adult & Online Education (AOE) Dean’s office and supporting offices.

• Responsible for accurate data entry into Colleague of all completed transcript evaluations from Academic Counselors and Enrollment Facilitators.
• Ass in the accomplishment of administrative duties in maintaining a positive relationship with AOE and University main campus.
• Greets visitors and receives incoming calls, responding to their requests for information or assistance or directing them to the appropriate office or campus for assistance.
• Maintains working knowledge of applicable administrative policies and procedures applicable to the AOE Programs and the Main Campus programs.
• Coordinates with AOE Campus Counselors Office Managers for AOE registration-related issues.
• Assists with the AOE Dean’s Office administrative tasks as requested.
• Queries student, faculty, and class information from Colleague and Informer (University database software).
• Maintains the RYAT screen in Colleague for all AOE Campus locations; inputs dates for all term registration periods, grading periods, and add/drop periods.
• Builds and maintains class schedule information in Colleague.
• Serves as the Office Manager for the Online campus; maintains faculty files, coordinates work schedule for part-time employees, enters all work-order requests to Physical Plant and Computing Services, and maintains the appearance of the office area and the Distance Education lab.
• Works cooperatively with admissions, marketing, and lead generation personnel to achieve enrollment goals.
• Performs other duties as needed by the enrollment staff, such as applicant emails, student application transcript processing, and new student retention support work.
• Maintains a professional appearance and demeanor at all times.
• Upholds and abides by Campbell University policies and procedures, including Title IX and Information Security, HIPAA, FERPA, and other state and federal mandates.
• Other job-related duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Associate degree preferred.
• Must be customer-service-oriented and have the ability to work effectively as part of a team as well as independently.
• Excellent written and verbal communication skills are essential.
• Outstanding interpersonal skills via telephone are essential.

• Ability to communicate effectively to all groups through both oral and written channels.
• Strong interpersonal, organizational, and time management skills.
• Comprehensive computer skills, with the ability to learn and utilize new and emerging technology.
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint, and standard digital communication methods.
• Demonstrates tact, a positive attitude, courtesy, and discretion in dealing with trustees, faculty, staff, students, university officials, and the public.
• Works independently and effectively within a team and with a diverse group of people.
• Exercise independent judgment in complex, new, or stressful situations.
• Manages multiple, concurrent projects and meets strict deadlines.
• Detail-oriented and willing to work in a changing environment.
• Demands accuracy, honesty, integrity, and alignment with Campbell University’s Christian mission.

• Entry level

• Full-time

• Marketing and Sales
• Higher Education