Executive Assistant to CRO

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Please note:

This is a hybrid role based out of our Support Center in Franklin, TN, with Monday through Thursday in the office and Fridays as designated work-from-home days.

Job Summary:

The Executive Assistant (EA) to the CRO is a key strategic partner to the executive leadership team, ensuring efficiency, organization, and proactive support in a fast-paced and dynamic environment. This role goes beyond traditional administrative tasks—requiring a highly organized, tech-savvy, and resourceful individual who can anticipate needs, drive priorities, and optimize workflows. The ideal candidate thrives in a high-energy setting, maintains strict confidentiality, and enhances executive productivity.

1. High-Impact Executive Support

• Time & Calendar Management:
  Optimize executive schedules by prioritizing tasks, blocking focus time, and minimizing distractions. Not just scheduling but protecting executive time.
• Proactive Task Management:
  Anticipate needs, identify bottlenecks, and take initiative to ensure seamless operations without constant oversight.
• Confidentiality & Discretion:
  Handle sensitive business and personal information with the highest level of trust and professionalism.

2. Tech Fluency & Process Optimization

• Systems & Tools Proficiency:
  Utilize modern productivity and automation tools (e.g., Teams, Microsoft, AI, Concur) to streamline workflows.
• Inbox & Communication Optimization:
  Draft and manage emails, presentations, and reports, ensuring clarity and professionalism.
• Data & Metrics Awareness:
  Pull reports, track KPIs, and provide insights to support data-driven decision-making.

3. Leadership & Strategic Thinking

• Business Acumen:
  Understand company priorities and ensure the executive team is well-prepared for meetings and strategic discussions.
• Problem-Solving & Decision Support:
  Offer solutions, reprioritize tasks as needed, and act as a trusted advisor to leadership.
• Stakeholder Engagement:
  Represent the executive team in meetings, with clients, vendors, employees, and other key partners.

4. Cultural Fit

• Relationship Management:
  Build strong internal and external relationships, acting as a bridge between executives and the broader organization.
• Leadership Presence:
  Confidently manage up—holding executives accountable, flagging workload concerns, and proactively adjusting priorities.
• Energy & Enthusiasm:
  Bring a positive, solutions-oriented mindset that aligns with company values and leadership style.

5. Future-Focused & Growth-Oriented

• Scalability & Adaptability:
  Ability to grow with the role, taking on expanded responsibilities as the company evolves.
• Continuous Learning:
  Stay ahead of industry trends, new tools, and best practices to enhance efficiency and effectiveness.
• Long-Term Partnership:
  Support executives not just in daily tasks but in achieving long-term strategic goals.

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field is preferred but not always required.
• Relevant certifications in executive assistance or project management are a plus.
• Minimum of 5 years of experience in an executive assistant or similar role, preferably supporting C-suite executives in a fast-paced environment.
• Proven track record of managing complex schedules, coordinating high-stakes meetings, and handling confidential information.
• Experience with data analysis, KPI tracking, and providing insights to support decision-making.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.

Additional Qualifications:

• Familiarity with industry trends, best practices, and tools that enhance executive productivity.
• Experience in a high-growth or entrepreneurial environment is highly desirable.
• A history of continuous learning and professional development, showcasing a commitment to excellence.

Knowledge, Skills, and Abilities:

• The ability to manage multiple priorities, projects, and deadlines with precision…