Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Remote—Philippines(collaboratingdailywiththe

U.S.team)

Employment Type: Full-time

Reports To: Controller

Department: Accounting

The Accounts Receivable (AR) Specialist owns the full lifecycle of customer receivables—from invoicing through payment application and collections. This role is critical to maintaining healthy cash flow and strong customer relationships by proactively managing outstanding balances, resolving disputes, and ensuring billing accuracy. The ideal candidate is organized, detail-oriented, and confident in driving collections while maintaining professionalism and strong collaboration with internal teams and external clients.

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

• Generate and issue timely, accurate invoices using Quick Books Online, Interpreter Intelligence, and other billing platforms.
• Ensure all invoices align with service documentation, contracts, and approved billing terms.
• Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others.
• Resubmit, adjust, or correct invoices as required based on customer feedback or internal updates.

• Take full ownership of the accounts receivable portfolio, monitoring aging reports and outstanding balances.
• Proactively follow up on overdue invoices via email, phone calls, and statements.
• Track and document all collection activities; escalate unresolved balances when appropriate.
• Partner closely with the Controller to reduce DSO and meet cash collection targets.
• Identify recurring payment issues and work cross-functionally to improve billing and collections processes.

• Serve as the primary point of contact for invoicedisputes and payment discrepancies.
• Investigate and resolve issues by coordinating with Scheduling, Verification, and Customer Service teams.
• Correct and reissue invoices as necessary to ensure timely resolution and positive client relationships.
• Document dispute resolutions and ensure systems and records are updated accurately.

• Apply customer payments accurately and in a timely manner to open invoices.
• Reconcile customer accounts and follow up on short pays, over payments, and unapplied funds.
• Assist with bank reconciliations and month-end close activities.

• Maintain accurate, up-to-date AR records.
• Prepare and provide weekly aging and collections status reports to leadership.
• Manage AR-related tickets and internal communications through Hub Spot and other platforms.
• Support audit preparation and respond to AR- and billing-related inquiries.

• Identify gaps in billing, collections, and customer communication workflows and recommend improvements.
• Support implementation and adoption of AR automation tools such as Yay Pay.
• Ensure adherence to company policies, customer contracts, and applicable regulatory requirements.

• 2–3 years of experience in accounts receivable, collections, or general accounting.
• Proficiency in Quick Books Online; experience with Interpreter Intelligence, XTRF, or Yay Pay is a plus.
• Proven experience managing AR aging, driving collections, and resolving disputed invoices.
• Strong organizational, analytical, and communication skills.
• Ability to work independently and prioritize effectively in a deadline-driven environment.
• High attention to detail with a strong customer service mindset.
• Proficiency in Microsoft Excel and reporting tools.