Revenue Service Specialist

Revenue Service Specialist 1 – Iowa Department of Revenue

Revenue Service Specialist 1

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking a Revenue Service Specialist 1 for our Registration Team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division administers the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring delivery is on time and in good condition.

It also manages tax documents, payments and mail, and provides guidance to taxpayers for filing requirements and procedures.

Responsibilities

• Process state, business, and individual tax forms for:
  • Third party access
  • Account changes
  • Account cancellations
  • New account setups
• Assist and advise taxpayers via telephone with their tax accounts and registration information and questions
• Process incoming and outgoing mail correspondence regarding taxpayer accounts
• Handle confidential information

Preferred qualifications

• Technical experience with computers, network folders, and Google Workspace
• Ability to take initiative, pay attention to detail, and complete assignments efficiently with minimal supervision
• Adaptable to changing priorities throughout the day
• Understanding of customer service principles and processes, plus the ability to identify issues and explain options
• Experience responding to inquiries via phone and mail correspondence

Job Specific Competencies

• Customer Service – principles and processes for providing customer services, including needs assessment, quality standards, and evaluating customer satisfaction
• Communication and comprehension skills
• Knowledge of business, accounting, and office practices and procedures

Employer Highlights

The Iowa Department of Revenue is a well-respected employer focused on providing excellent customer service, a positive team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment with opportunities to work from home from anywhere in the State of Iowa as long as it is your primary residence. We provide a competitive total compensation package for full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprinting and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1, 2025, all Department of Revenue staff and their household will not be able to participate in any Iowa Lottery games.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. New hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..

Minimum qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

For additional information, please view the job description at the provided link.