Revenue Service Specialist

Overview

Revenue Service Specialist 1 at State of Iowa - Executive Branch. The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking a Revenue Service Specialist 1 for the Registration Team. The Operations Division functions as the central hub for alcohol and tax-related processes and procedures, administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, and managing tax documents, payments and mail, while assisting taxpayers with filing requirements and procedures.

• Process state, business, and individual tax forms for:
  • Third party access
  • Account changes
  • Account cancellations
  • New account setups
• Assist and advise taxpayers via telephone with their tax account and registration information and questions
• Process incoming and outgoing mail correspondence regarding taxpayer accounts
• Handle confidential information

• Technical experience with computers, network folders, and Google Workspace
• Displays initiative, attention to detail, and commitment by completing assignments efficiently with minimal supervision
• Adaptable to changing priorities throughout the day
• Understanding of customer service principles and processes; ability to identify issues and explain various courses of action
• Ability to respond to inquiries and communicate via phone and mail correspondence

• Customer service – understanding needs, meeting quality standards, and evaluating satisfaction
• Communication and comprehension skills
• Knowledge of business, accounting, and office practices and procedures

• The Iowa Department of Revenue is a well-respected employer focused on excellent customer service, team atmosphere, work-life balance, free parking, and casual attire
• Flexible working environment with opportunities to work from home from anywhere in the State of Iowa as long as it is your primary residence
• Comprehensive total compensation package for full-time employees, including:
  • Iowa Public Employees' Retirement System (IPERS)
  • Retirement Investors Club (RIC)
  • Health, Dental and Vision Insurance
  • Vacation Leave
  • Sick Leave
  • Paid Holidays (9 days/year)
  • Flexible Spending Accounts
  • Life Insurance
  • Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good.

Applicants must live within the State of Iowa to qualify for this position. A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate. Effective July 1, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

The State of Iowa participates in E-Verify to confirm employment eligibility. New hires will be verified through the E-Verify system. The State also complies with the federal Right to Work laws. For more information, visit (Use the "Apply for this Job" box below)..

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field
• A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions
• Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

For additional information, please view the job description.