Customer Billing and Accounting Representative

Customer Billing and Accounting Representative Customer Billing and Accounting Representative

This is a 12 month contract with our client in Tempe, AZ

Please note:

Schedule is Monday - Friday, 8AM - 4:30PM, onsite hybrid training up to 5 days a week for approximately the first 3 months. Fully remote after training with potential for ad hoc in office days.

Pay rate: $30/hr W2

Customer Billing and Accounting Representative

The primary function of the Customer Billing & Accounting department is to ensure accurate and on-time billing of customers, both residential and commercial. This role will primarily focus on residential customers, including pre-pay and distributed generation. Functions include reviewing accounts during all phases of the billing cycle to ensure accurate billing and proper account maintenance.

DESCRIPTION OF POTENTIAL DUTIES

· Review accounts pre-invoicing and adjust as needed

· Validate customer usage

· Complete meter exchange and install orders

· Review billing statements generated and update as needed

· Verify agency assistance payments

· Transition customers to prepay program and monitor prepay activities

· Collaborate with internal departments to research, address and process customer concerns

· Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties

IDEAL CANDIDATE QUALIFICATIONS

· Excellent attendance record

· Experience with basic formulas in Excel

· Creative and critical thinking skills

· Self-motivated to resolve billing inquiries by completing research and utilizing tools

· High attention to detail with a focus on quality

· Ability to self-manage and take direction

· Organized and able to prioritize their day

· Flexible and able to adapt as new tasks emerge

· The ability to work independently, as well as strong teamwork skills

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Contract

Job function

• Job function
  
  Customer Service
• Industries Staffing and Recruiting

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