Bilingual Tax Expert – WFH

Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as Turbo Tax, Credit Karma, Quick Books, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que Turbo Impôt, Credit Karma, Quick Books et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

• Assist customers in completing their tax returns using Intuit Turbo Tax products.
• Provide tax guidance, review self-prepared personal tax returns, and prepare full-service returns.
• Manage product and software inquiries related to tax preparation.
• Utilize government websites, professional resources, and team expertise to deliver clear, customer-oriented answers.
• Use state-of-the-art video communication software to interact with customers in a professional, friendly, and confident manner.
• Document all interactions and maintain accurate records.
• Ensure compliance with CRA requirements, including providing the CRA RepID when onboarding.
• Utilize professional tax software to prepare and file complex personal tax returns (employment, self‑employment, rental income, investments, T1135, foreign income, credits and deductions).
• Demonstrate passion for helping customers navigate tax complexities and for enhancing the Intuit brand through outstanding customer service.
• Work a flexible schedule, committing to a minimum of 20 hours per week.
• Maintain proficiency in both English and French to serve clients across Canada.

• Minimum 2 years of paid professional tax preparation experience.
• Experience preparing complex personal tax returns using professional tax software.
• Proficient in both English and French, with the ability to provide real‑time tax guidance to bilingual clients.
• Experience with CRA Delegated Representation and ability to obtain and use a CRA RepID.
• Experience preparing Business Tax (T2) and Quebec Tax (TP1) returns is an asset.

• Tax Expertise – Fundamental understanding of tax laws and concepts, with a commitment to ongoing learning.
• Effective Communication – Strong written and verbal skills; active listening and empathy for customer pain points.
• Complex Problem Solving – Take ownership, leverage available tools and resources, and appropriately resolve or escalatetheir concerns.
• Research and Resourcefulness – Curiosity, continuous learning, and proficiency in following procedures and finding solutions.
• Technical Acumen – Willingness to learn new tools and basic troubleshooting ability.
• Customer Service Excellence – Professional, friendly, and confident interaction through video and audio platforms.
• Flexibility – Ability to adapt to a flexible work schedule of at least 20 hours per week.
• Language Proficiency – Fluency in English and French.

Base pay: $24.50 – $33.50 per hour (matched to location: PEI, BC, Nova Scotia). Eligible for cash bonus, equity rewards, and benefits in accordance with Intuit’s applicable plans and programs. Compensation is based on job-related knowledge, skills, experience, and work location, with ongoing pay equity reviews.