Customer Success Manager m​/w​/d

Join to apply for the Business Product Owner | Full Time (m/w/d) role at CONROO

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Are you seeking an opportunity to make a meaningful impact and accelerate your professional growth? Then CONROO is the perfect fit for you! We’re an early-stage startup enabling efficient logistics through innovative technology, driven by our belief that bad processes waste resources.

With a team of around 20 people working from our offices in Germany and remotely, we're searching for talented individuals who share our passion for continuous learning and tackling challenges alongside our founding team.

As a Business Product Owner, you will be a mini-CEO for one of our products, playing a crucial role in establishing and maintaining market leadership, driving product expansion, and enhancing operational efficiency.

• Build and maintain strong relationships with customers, acting as the main point of contact within the company.
• Engage with customers to understand their goals, pain points, and product usage; turn feedback into actionable insights for targeted solutions and long-term success.
• Monitor customer health scores and proactively address potential concerns.
• Analyze feedback, market trends, and conduct competitive research to identify improvement opportunities.

• Define a clear product vision and strategy aligned with company goals, anticipating future market shifts.
• Assess new markets, customer segments, and features to drive expansion.
• Coordinate with engineering, sales, marketing, and other teams for efficient product launches.
• Improve existing workflows to enhance efficiency and reduce time-to-market.
• Monitor cost structures for savings without compromising quality.
• Streamline customer support processes to improve response times and satisfaction.

Essential skills and experiences:

• At least 3 years of experience in customer success, account management, or similar roles within a B2B environment.
• Native-level German and fluent English proficiency.
• Experience engaging with stakeholders at various levels.
• Ability to understand complex processes and create tailored solutions.
• Excellent time management and multitasking skills.
• Customer-centric mindset and ability to communicate strategies effectively.
• Experience in startups, consulting, or fast-paced environments, especially in logistics or related fields, is a plus.

• Commitment to raising standards and improving quality.
• Independent, proactive, and eager to learn and grow.
• Accountability and initiative in task completion and problem-solving.

• Insights into building a logistics tech startup with ownership and growth opportunities.
• Culture of openness, transparency, and respect.
• Vibrant office spaces in Munich, Hamburg, Nuremberg, and Duisburg, with remote work options.
• Flexible hours and 30 days of workation.
• Regular team events and off-sites to foster team spirit.
• Startup perks including beverages and premium coffee.

Interested? Send your resume and optional cover letter. We look forward to connecting with you!