Senior Product Manager

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Intercom is an AI‑powered customer service company on a mission to help businesses provide incredible customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom delivers an AI‑driven customer service suite that combines its advanced AI agent Fin with a comprehensive helpdesk. Our innovation is driven by speed, a strong team culture, and a commitment to building world‑class products.

We’re looking for a Senior Product Manager to join our team in Berlin and help shape the future of business messaging and AI‑powered customer engagement. This is a career‑defining opportunity to lead a world‑class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

• Be responsible for a significant product area or lead a major project.
• Deeply understand customer problems through research, data, and direct interactions, and frame those problems clearly for the team.
• Manage the roadmap—defining what should be built, when, and why—and communicate it to generate alignment and excitement.
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to focused iterations.
• Leverage AI to increase efficiency, accelerate product development, and multiply team impact.
• Evaluate impact through quantitative and qualitative measures, in beta and post‑release.
• Own and maintain product quality, ensuring every release delivers world‑class software.
• Collaborate with peers across the business to align on GTM strategy and execution, and get hands‑on as needed.
• Lead by role‑modeling our company values and R&D principles.

• Customer focus and problem framing—independently understand, define, and articulate complex customer problems using data and qualitative inputs.
• Compelling roadmaps—define, communicate, and excite around feature roadmaps.
• Excellent product judgment—balance customer needs, business impact, and technical constraints.
• Build world‑class products—collaborate with engineering and design to ship effective solutions quickly, leveraging AI to accelerate the process.
• AI & LLM expertise—understand AI systems, assess feasibility and trade‑offs, and make informed product decisions.
• Technical fluency—engage engineers and customers on the modern tech stack, from APIs to low‑code tooling.
• Outcome orientation—define, fight for, and share progress against customer and business impact.
• Leadership—excellent communication, high ownership, and the ability to influence and drive alignment.

• Competitive salary, annual bonus, and equity
• Regular compensation reviews
• Generous paid time off above statutory minimum
• Hybrid working—office at least three days per week, with flexibility to work from home
• Mac Book standard;
  Windows available for certain roles
• On‑site events and community culture

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Berlin, Germany

Not Applicable

Full‑time

Product Management and Marketing