Specialist Claims Advocacy Property

Join to apply for the Senior Consultant* - Claims Advocacy Property/ Claims Client Executive / Sachschaden role at Marsh

We, Marsh Deutschland, are looking for you to support our locations in Berlin, Hamburg and Leipzig as follows:

• Permanent, unlimited employment in a diverse, sustainability‑focused environment
• Employer‑funded company pension, additional savings, accident insurance 24/7 and discounted insurance products
• Job bicycle, extensive discount portal, and other perks
• Flexible working hours, 30 days holiday plus additional days on Christmas Eve and New Year’s Eve, plus a half‑day personal break
• Mobile work from home, office or on the move with flexible, personalised scheduling
• Regular get‑together events (afterwork, runs, company celebrations) and team events

• Address complex and demanding client needs, mainly large real‑estate customers focusing on property damage (building, contents, operational disruption)
• Direct contact with stakeholders and serve as the central point for all damage‑related matters
• Communicate with insurance carriers, intermediary service providers and experts
• Act as expert decision maker on all damage‑related topics
• Strong commercial orientation: demonstrate added value in claims, coordinate with key stakeholders such as client CEOs
• Plan and monitor all parties involved in claims handling and drive process improvements where necessary
• Damage analysis, coordination and organisation
• Identify, analyse and assess major, complex or exceptional damage cases
• Lead major/complex cases with multiple parties, negotiate and manage crisis situations to minimise loss
• Negotiate and agree optimal resolution with insurers and clients for complex, large or exceptional claims
• Handle correspondence with the entire network, Marsh, insurers, third‑party providers – nationally and internationally
• Compile the task force for each claim, co‑ordinate communication, review reports and expert opinions
• Cohort with colleagues across the Marsh network, also abroad

• Completed studies in business administration, economics or a related field, preferably with a focus on insurance
• Strong expertise in property insurance
• Minimum 10 years of professional experience
• Excellent written and verbal communication skills and high social competence
• Strong customer and service orientation, responsible for client matters in claims
• High proactivity, initiative, self‑organisation, commitment and goal orientation
• High flexibility, assertiveness, teamwork and resilience
• Solution‑oriented thinking and analytical ability
• Ability to quickly grasp complex situations and problems
• Commercially minded, big‑picture view, ability to see contexts
• Decisiveness and negotiation skills
• Good MS Office skills
• Ability to resolve complex problems
• Excellent German and English (written and spoken)

We look forward to receiving your application through our online system. Please note that we do not accept email applications.

For inquiries, please contact:
Salvatore Ciaramitaro

We welcome all genders to apply, and the position may be filled in part‑time or full‑time.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender, nationality, and all other characteristics protected by applicable law.

Our hybrid working arrangements provide flexibility for remote work. If needed, some teams also schedule weekly anchor days where the entire team meets in person at the office.