User Experience Designer

Innervate (, formerly Rev Jet), is a leading software company specializing in developing dynamic customer experience systems for enterprise users. We create advanced software solutions that empower marketers to provide personalized, intelligent experiences to their audiences across any channel.

The UX role is integral to delivering a cohesive, intuitive product in an AI-driven environment. A UX designer is responsible for crafting the overall user experience of a web application suite, by conducting user research, creating wireframes and prototypes, testing designs with users, and iterating based on feedback to ensure a seamless and intuitive interaction for the end user. This role requires deep familiarity with AI and agentic UX patterns, the ability to design for evolving AI-powered workflows, and expertise in leveraging AI tools to maximize design productivity.

Key tasks include understanding user needs, information architecture, usability testing, and collaborating with cross-functional teams to deliver a user-centered design.

Location:

This will be a remote position based in Europe

• 1. Define and Evolve the Overall Design Language
  • Establish, maintain, and periodically refine the design system
  • Govern a UI component library that enables consistency and scalability across the product suite.
  • Partner with branding or marketing teams to ensure the product visually aligns with broader brand standards.
• 2. Create End-to-End User Experiences
  • Translate business and user requirements into conceptual wireframes, detailed mockups, and interactive prototypes.
  • Ensure that all interactive elements, workflows, and information architecture reflect real-world user scenarios.
  • Incorporate customer feedback and usability testing results into design refinements.
• 3. Conduct User Research & Usability Testing
  • Plan and facilitate quick feedback loops with end users or proxies (e.g., internal stakeholders, pilot customers).
  • Use various testing methods—like A/B testing, guerrilla usability sessions, or observational studies—to gather real-world input on designs.
  • Interpret findings to make evidence-based design decisions, refining UI patterns and interactions.
• 4. Design for AI-Driven Workflows and Agentic Interactions
  • Create UX patterns that accommodate AI-powered features, agentic behaviors, and dynamic content generation.
  • Design interfaces that gracefully handle AI uncertainty, progressive disclosure, and user-AI collaboration patterns.
  • Stay current with emerging AI/ML interaction paradigms and proactively adapt designs as AI capabilities evolve.
  • Leverage AI tools throughout the design process to accelerate iteration and explore more design alternatives.
• 5. Cross-Functional Collaboration
  • With Product Management (PM):
    Receive clarified problem statements and requirements, then transform them into user-centric solutions. Provide insight into feasibility, complexity, and user preferences that can influence feature prioritization.
  • With Engineering:
    Collaborate on technical constraints, ensure feasibility, and guide front-end development through detailed design specs and ongoing communication.
  • With QA and Project Management:
    Share design artifacts, acceptance criteria, and user flow details to ensure proper testing coverage and alignment with project timelines.
• 6. Deliverables
  • Wireframes & Low-Fidelity Mockups:
    Deliver clear, structured visual representations of concepts that enable early validation, ideation, and collaborative brainstorming with cross-functional teams.
  • High-Fidelity UI Mockups:
    Deliver pixel-perfect UI designs that define final visuals, interactions, and transitions, accompanied by detailed specifications to guide engineering implementation.
  • Interactive Prototypes:
    Produce interactive prototypes that showcase user flows and complex interactions, enabling early user testing, stakeholder feedback, and collaboration with engineering teams. Leverage AI-assisted tools to accelerate iteration and explore multiple design directions.
  • Design System & Component Library:
    Document and maintain standardized UI components and interaction patterns to ensure consistency across all features and applications.…