Junior CRM Manager; m​/f​/d

Overview

We're looking for a motivated (Junior) CRM Manager to join Vitamin Express and support the growth of our customer retention and lifecycle communication. You’ll work closely with our CRM team on building and optimizing automated flows, managing newsletter campaigns, improving segmentation, and analyzing performance to strengthen customer engagement.

You’ll start with hands-on operational tasks such as building email campaigns, setting up A/B tests, and preparing customer journeys. As you develop your skills, you’ll have the opportunity to take ownership of full CRM projects, contribute to strategic decisions, and help shape the future of our customer communication.

This is a great opportunity for someone who is eager to learn, well-organized, data-driven, and excited to grow within one of Europe’s most successful e-commerce companies.

• Support in building, testing, and optimizing CRM campaigns (email, Whats App)
• Contribute to the development of customer journeys and lifecycle flows
• Create and maintain segments and analyze campaign performance
• Execute newsletters, automations, and A/B tests
• Collaborate closely with content, design, data, and product teams
• Take ownership of smaller CRM projects with the opportunity to grow quickly

• 1–2 years of experience in CRM, email marketing, digital marketing, webshop management, or similar (internships and working student roles count).
• Initial experience in CRM, email marketing, or digital marketing – from internships, working student roles, or early career positions
• Understanding of key KPIs such as CTR, conversion rate, retention, AOV, etc.
• Affinity for data, segmentation, and testing
• Enjoyment of copywriting, personalization, and customer-centric communication
• Structured, reliable working style and willingness to take on responsibility
• Experience with CRM tools (e.g., Emarsys, Klaviyo, Hub Spot, Salesforce) is a plus, not a requirement
• Excellent German and good English skills

• Modern tools, innovative campaigns, and plenty of room for ideas
• Motivated, friendly team with flat hierarchies
• Training opportunities, internal workshops, and professional development
• Hybrid working environment (remote work up to 2 days per week)
• 30 days annual leave per annum plus bank holidays
• plus many more benefits

At Vitamin Express
, you’ll step into a fast-growing international environment where CRM, digital innovation, and consumer health come together. As one of the leading brands within Vision Healthcare, Vitamin Express is known for its strong customer-centric approach, high-quality products, and data-driven marketing strategies. Our direct-to-consumer model—combined with a true omnichannel setup—makes this role an exceptional learning ground for anyone looking to grow or accelerate their career in e-commerce and CRM.

You’ll be part of a young, ambitious team with a strong can-do mentality, working closely with colleagues across Munich, Netherlands, and Slovenia. We value knowledge sharing, teamwork, and trust, and we support each other in reaching new goals.

At the same time, you’ll benefit from the Vision Healthcare DNA: a European, digital-first platform dedicated to improving health and wellbeing through leading VMS brands. With a consumer-first mindset and data-driven insights, we foster innovation, teamwork, and continuous growth.

Joining Vitamin Express means shaping the future of consumer health in Europe while building your own skills and career.

Ready to take your CRM career to the next level?

Send us your CV and a short cover letter telling us how you would help strengthen customer engagement and retention at Vitamin Express
.

Let’s shape the future of consumer health together.