Customer Success Manager – B2B SaaS; d​/f​/m

From autonomous vehicles to medical devices, we believe the electronics industry is at the heart of global innovation — and we’re here to remove the bottlenecks that slow it down.

Luminovo helps innovators to bring new electronic products to life — faster, cheaper, and more sustainably.

Join us and shape the future of technology!

• You are passionate about Customer Success and a B2B SaaS enthusiast?
• You want to be a strategic partner for your customers, not a transactional support agent?
• You want to create measurable impact across a trillion-dollar industry?

Then this is your opportunity and we want you! 🫵

As Customer Success Manager at Luminovo, your responsibility is to be a strategic partner to our customers, enable them to create measurable impact with our platform and facilitate their growth through expansion & upsell.

• Success
  :
  Proactively manage my customer portfolio to ensure an amazing customer experience and prevent churn.
• Onboarding
  :
  Facilitating a seamless onboarding experience by conducting interactive user trainings or workshops.
• Insights
  :
  Collect and share data to build a deep understanding of users' needs and pain points.
• Product
  :
  Find new opportunities for our product team to create the greatest possible added value for our customers.
• Growth
  :
  Initiate and drive the expansion of customer contracts. Involve your colleagues from the sales team for the negotiation process, if necessary.
• Expertise
  :
  Deepening your knowledge of our product, the electronic industry, and customer success best practices.
• Embrace AI
  :
  Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency. We are a supply chain platform deeply rooted in AI, and as Luminerds, we practice what we preach to the electronics industry!

Disclaimer
:
While existing industry knowledge can be a major advantage for this role, what counts is whether you're a fast learner, motivated to dive deep into complex software, and excited about electronics!

• Markus, our Team Lead Customer Success, who also manages his own customer portfolio
• Sebastian, one of our founders, who leads the Revenue department
• Max, who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
• Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
• Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback

You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.

You'll mainly work with German-speaking and English-speaking customers from various territories. Being fluent in 🇩🇪 German and 🇬🇧 English is therefore a must for this role. Any other language is of course a big plus.

Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing electronic components, an EMS assembling them, or PCB suppliers manufacturing the printed circuit board – our platform helps them to control and optimize their complete electronics supply chain.

Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we…