Real Estate Loan Support Supervisor

Position Summary

Responsible for organizing, planning, managing, and training for the real estate loan post‑closing, quality control and funding functions of Marine Credit Union (MCU) and provides member support for internal and external members. Manages the performance of a team of Loan Servicing Representatives, ensuring standards for Quality, Service, Timeliness, and Accuracy are successfully met. Lead the coaching and career development of staff.

Real Estate Loan Support Supervisor

Department:
Loan Operations

Reports to:

VP of Loan Operations

Classification:
Exempt

Effective Date: 2/18/2026

• Supervise the activities of real estate loan post‑closing and loan quality control in compliance with State and Federal Regulations and Marine Credit Union Loan Policy.
• Manage, write and update policies and procedures manual for Loan Operations in these respective areas.
• Plan and organize workload assignments for staff to ensure most efficient use of resources and to make sure department deadlines are met.
• Manage the performance of department staff, including training, coaching, and disciplinary matters.
• Assist in making decisions on team staffing, including hiring, and terminations.
• Ensures timely filing and follow up on lien placements and other post‑close items for real estate loans.
• Ensures timely completion of reconcilements and other accounting functions.
• Ensures compliance with all regulatory compliance with current and pending applicable rules, laws and regulations.
• Ensures timely completion of monthly ARM Analysis and customer notification.
• Ensures timely completion of annual escrow analysis and customer notification.
• Accurate management and disbursements of real estate property taxes and insurance.
• Review work focusing upon quality of deliverables and service to the business units.
• Produce findings and recommendations promptly based upon above activity.
• Ensure accepted recommendations and best practices are effectively implemented.
• Maintain documentation and produce effective communications regarding loan servicing issues.
• Effectively coach and mentor staff to ensure continual improvement of processes, systems and knowledge to increase operating efficiency and reduce risk.
• Abide by all applicable State and Federal regulations.
• Abide by all applicable policies and procedures of Marine Credit Union.
• Represent and coach to our service principles.
• Expectation to reach out to members for assistance and provide great service.
• Other duties as assigned.

• Extensive knowledge of real estate servicing.
• Strong working knowledge of State and Federal Banking regulations and procedures.
• Excellent communication, customer service, interpersonal and management skills.
• Understand and carry out assigned duties effectively with limited supervision.
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
• Obtaining cooperation (internally and/or externally) is an important part of the job.
• Coaching others to perform new tasks beyond their current responsibilities and encouraging others to continuously build on their skills will be a key to success for incumbents in this position.
• Above average computer skills.

• Bachelor’s college degree or equivalent in related experience.
• 5+ years in lending industry with emphasis on real estate loan funding/servicing is recommended.
• 2+ years previous experience in real estate loan documentations, loan set‑up, and credit and collateral file organization as well as customer relations is recommended.
• 3+ years in supervisory or leadership role is recommended.

• Must be able to sit for extended periods of time.
• Be able to lift 15 pounds frequently and do repetitive tasks.
• Ability to verbally communicate in person and telephonically is required.

This job description is not a complete statement of all duties and responsibilities comprising this position.