Licensed Customer Service Representative

🏢 Insurance Agency Team Member – Customer Service Representative

Location:

Onalaska, WI
Job Type: Full-Time | In-Office

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

At Josh Alexander Agency, LLC, an American Family Insurance agency, we believe in protecting dreams and strengthening our community. Our team helps clients prepare for the unexpected while building lasting relationships.

If you’re friendly, organized, and love helping others, this is a great place to grow your career.

• Assist customers by phone, email, and in-person
• Handle policy updates, billing, and renewals
• Help clients explore coverage options and prepare quotes
• Support agency goals through customer follow-up and partnering with sales leads
• Maintain accurate customer records and documentation

• Property, Casualty, & Life license required within 60 days
• Excellent communication and problem‑solving skills
• Friendly, detail‑oriented, and dependable
• Comfortable using technology and learning new systems
• Prior insurance or customer service experience a plus

• 💰 $22–$28/hour (base + commission & bonus opportunities)
• 🎓 Paid training & licensing support
• 🚀 Career growth within the Insurance industry
• 🏖️ Paid time off & consistent weekday hours

Monday–Friday | Full-Time | In-Office

• Supportive, team oriented environment
• Opportunity to learn and grow with a respected brand
• Meaningful work that helps people protect what matters most

Click “Apply Now” to get started — we respond quickly and look forward to connecting with you!

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.