Guest Service Agent - Hilton Omaha

Job Title:

Guest Service Agent - Hilton Omaha (HOT0

CBXN)

Hilton Omaha
1001 Cass Street
Omaha, 68102

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15% discount
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt‑
  
  Free Education:
  
  Access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via Amazon Care
• Mental health resources including free counseling through our Employee Assistance Program
• 401(k) plan and company match to help save for your retirement

* Available benefits may vary depending on property‑specific terms and conditions of employment.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room and/or has a bell person accompany him/her.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We are looking for individuals who demonstrate the following Hospitality values:

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – always doing the right thing.
• Leadership – leading in our industry and communities.
• Teamwork – playing as a team in everything.
• Ownership – owning actions and decisions.
• Now – operating with a sense of urgency and discipline.

Key attributes required:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office