Account Manager

Caption Call is looking for a caring, customer‑service oriented Account Manager with a passion for helping people with hearing loss communicate with the world. This full‑time position will promote the Caption Call phone and service by visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. It offers potential for career growth and advancement.

• Generate leads by demonstrating the Caption Call phone and service directly to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in‑person interactions, presentations, and events using direct sales methodologies.
• Assist Hearing Care Professionals with the patient certification and referral process when assigned.
• Represent Caption Call at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Utilize the company CRM to log daily activities.
• Maintain confidentiality of highly sensitive information relating to employees of Caption Call.
• Perform other duties as assigned.

This position has no supervisory responsibilities.

25‑50% travel.

Minimum:
High School Diploma or GED.

• Meet or exceed account‑manager expectations and maintain established goals.
• Work evenings and weekends as needed.
• Drive and travel by air as required.
• Tailor approach to the unique needs of individual healthcare professionals.
• Present comfortably and clearly to both large and small groups.
• Adapt to various sales situations and environments.
• Be reliable, organized, and punctual.
• Work independently.
• Communicate effectively in English (reading, writing, speaking, listening).
• Have outside sales or similar experience.
• Familiarity with assistive devices for the hearing impaired is a plus.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

• Daily driving is required. Must have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver’s license.
• Maintain a good driving record.
• Must have a PC (not a Mac) and a high‑speed internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain a positive attitude, teamwork, and good interpersonal communication skills.

This position has access to highly confidential, sensitive information about employees, customers, and technologies of Sorenson Communications. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.

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Sorenson Communications is an Equal Opportunity Employer, Disability/Age Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.