Global SVP - Sales Operations

Sprinklr Sales Operations Role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

You’ll be reporting to the Chief Revenue Officer as an integral partner in continuing to evolve and scale our Sales Operations function.

• Collaboratively work across the organization to continually :
  Measure the existing sales process, identify inefficiencies, eliminate friction and measure the result.
• Help define, design, and create the systems to track ramping and ramped AE productivity.
• Assist in the identification of solutions and technologies that drive sales efficiency and consequently, revenue growth. This individual will also insure the adoption of these tools.
• Responsible for sales analytics and reporting on sales performance. You will be responsible for providing specific information, including weekly / monthly / quarterly / annual pipeline, achievement, and performance reports.
• Streamline sales processes and strategies, assigning quotas, balancing territories, and enhancing the visibility of pipeline management.
• Monitor the accuracy and efficient distribution of sales and financial reports, and other intelligence essential to the sales organization.
• Work with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis.
• Designs and administers the organization's CRM (SFDC).

• Strong Business Acumen with Executive Presence
• 12+ years hands‑on experience leading and scaling sales operations functions in high growth companies
• Demonstrated proficiency in managing analytically rigorous initiatives.
• Deep expertise on sales automation and CRM systems (SFDC).
• Successful experience managing teams and solving complex problems.
• Possesses an action‑oriented attitude that results in superb follow‑up and attention to detail.
• Results oriented (Service, Quality, and Continuous Improvement) with an eye on continuous improvement of processes that lead to high quality results.
• Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
• Commitment to the successful achievement of team and organizational goals through a desire to participate and help other members of the team.

• Established executive with a successful track record of developing and leading Sales Operations.
• Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite for proactively identifying and aggressively pursuing continuous improvements.
• Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization

We focus on our mission :
Sprinklr was founded in 2009 to solve a big problem : growing enterprise complexity that separated brands from their customers. Our vision was clear : to unify fragmented teams, tools and data helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a…