Account Manager

Account Manager Description

Milliman is seeking an Account Manager to work in a fast-growing department in Omaha to both nurture existing client relationships and drive new business growth. This role requires a proactive professional who excels at understanding client needs, delivering tailored solutions, and ensuring high levels of satisfaction and retention. You will also maintain accurate records of client interactions and sales activities using our CRM system, and stay informed about industry trends to inform your strategy.

Success in this role requires strong communication, organizational skills, and a results-driven mindset.

At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to partner with us in that mission.

• Develop and maintain strong relationships with clients and address concerns to resolve issues promptly
• Serve as the main point of contact for small-scale client groups
• Collect feedback from our clients and prospective clients to assist with the enhancement of existing products and development of new products
• Educate and advise individuals on the benefits and requirements of the ICHRA.
• Explain plan features, benefits, and limitations to clients, ensuring they have a clear understanding of their options
• Stay up to date with the latest developments and changes in the health insurance industry, particularly related to ICHRA guidelines and regulations
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and complaints
• Manage relationships with insurance brokers as well as client employer groups and their employees

• Relationship builders.We are fanatical about serving our customers leading to their success. We are looking for someone with strong communication skills to create dynamic relationships, both internally and externally.
• Confident professionals.We aim for 100% in everything we do which means being accurate, on-time and on-point for our customer’s needs, whether that is through preparing reports, phone calls, email communication, or in-person meetings.
• Trend-setters.Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback in an effort to change the landscape of health insurance with new and extraordinary ideas.
• Future leaders.We take the time to invest in our people and encourage them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.

• Bachelor’s of Science in Business Administration or related field
• One to two years’ experience in account management or a related field preferred

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

This position is based out of the Milliman office in Omaha, Nebraska. Candidates hired into this role must be willing to work onsite full-time.

A combination of factors will be considered to determine the compensation for this role, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and…