Front End​/Self Checkout Attendant

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Create an environment that enables customers to feel welcome, important and appreciated by greeting them from the center of the Self-Checkout area and inviting them to use Self-Checkout

• Display a positive and professional attitude toward customers and peers and genuinely thank customers as they complete their transaction
• Follow all Self-Checkout best practices
• Observe and acknowledge other customers needing assistance while providing assistance to another customer
• Demonstrate new Self-Checkout features to customers, as well as assist with scanning issues regarding produce items, non-bar coded item, coupons, etc.
• Report pricing and Self-Checkout discrepancies to the scan coordinator
• Stay current with present, future, seasonal and special ads in order to effectively assist customers with pricing issues or questions
• Develop a strong knowledge and understanding of shopper assist mode and Self-Checkout procedures at the lanes and pay station
• Troubleshoot, log equipment issues and contact the support center to assist with correcting issues (e.g. lane lockup, bill dispenser jams, failed printer)
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager regarding any items in need of repair
• Reinforce safety programs by complying with food safety and employee safety procedures/guidelines and identify and correct unsafe conditions
• Notify management of customer or employee accidents
• Report all safety risks, issues and illegal activity to store management, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Completion of cashier training

Ability to successfully complete Attendant validation

Exceptional customer service skills

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Ability to adapt to change and new technology

Ability to successfully complete Self Checkout training

Any previous customer service experience

Multilingual (speaking, reading and/or writing)