Grocery Manager

Job Title:

Grocery Manager

Grocery

Non-Exempt

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Assists the store manager in overseeing the store and acts on issues in the absence of the manager.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and HWH

Positions that Report to you:
Grocery Employees

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience)
• Answers the telephone promptly and provides friendly, helpful service to customers who call. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated;
  
  demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
• Assists the store manager in overseeing the store and acts on issues in the absence of the manager. Ensures food safety guidelines are followed and complies with the person-in-charge sanitation training as determined by the governmental regulatory agencies.
• Ensures compliance with all federal, state, and local health and food safety regulations for the store.
• Takes corrective actions as necessary.
• Provides food safety training for all employees within the store and ensures all employees complete the Hy-Vee On-Line Food Safety Training.
• Assists in coordinating all product recall events.
• Forecasts and reviews (may write) the store labor schedule within the store director's guidelines. Recruits, interviews, selects, orientates, and trains new employees.
• Ensures proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Provides leadership in actively pursuing sales goals with increased sales and profitability.
• Uses and understands all hardware and software technology in the store.
• Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
• Monitors expenses and recommends cost reduction programs.
• Coordinates the actual physical inventory for the store, verifies the accuracy of the information and puts together the P & L as requested by the store director.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Meets with sales reps and determines new items, special purchases, and determines prices and merchandises the product.
• Coordinates and/or assists in the performance evaluation process and reviews all employees (at least annually).
• Oversees building/ground maintenance and all store sanitation to ensure they meet with the store director's guidelines.
• Attends company meetings as requested (may require an overnight stay) and disseminates the information to store level employees.
• Responsible for and attends company wide events, special store events, store meetings as directed and is involved in community activities.
• Oversees cash accountability, accounting procedures, audits to ensure compliance, and investigates potential problems.
• Adheres to all company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

• Completes required in-store department training, on-line training, testing, as well as the Dale Carnegie Basic class (as required by the store manager).
• Ensures safety procedures to provide a safe and healthy work environment for employees and…