Retail Specialist

Role Summary

This role will encompass the purchasing, displaying and selling of products in our retail environment and coverage in Agora Cafe.

• Ensure high level of customer satisfaction through excellent service
• Managing cash tills and deposits, product, ordering, customer service
• Reorder product to maintain stock in store, research and order new product
• Research trends in product and merchandising to further enhance the store at Think
• Oversee in-store promotional events and/or displays
• Carry out product recommendations and special orders for patients, customers and employees
• Inspect the areas in the store and resolve any issues that might arise
• Deal with complaints from customers to maintain Think’s reputation
• Track sales and inventory working closely with Logistics, Accounting and IT (Square) to ensure accuracy and proper planning
• Assist shoppers using excellent customer service, provide product recommendations
• Demonstrate knowledge of Square point of sale software, entering new products, running reports, maintaining and adjusting product information, etc.
• Propose innovative ideas to increase market share
• Maintain relationships with vendors, bring in new suppliers as needed
• Cover cafe barista’s responsibilities, as needed
• Assist shoppers using excellent customer service, provide product recommendations
• Other duties as assigned

• 2+ years retail experience
• 1+ year experience in ordering merchandise, displaying, and inventory
• Excellent customer service
• Excellent computer skills

High School diploma or GED required. Minimum of one year of experience in a high-volume restaurant required.

This role operates in a healthcare setting. This position requires frequent standing and walking and allows employee to vary physical position or activity for comfort.

• Lift up to fifty (50) pounds
• Stand 80% or longer of an 8-hour workday
• Walk 40% of an 8-hour workday
• Requires employee to:
  Bend, squat, kneel and reach above shoulder level occasionally
• Requires repetitive use of hands for:
  Simple grasping, fine manipulation
• Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range