Senior Wireless Sales Expert - Omaha, NE

Overview

At Consumer Cellular we are redefining Retail. Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t. This commitment is anchored in our desire to truly have a relationship with our guests.

We are in the business of transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day.

If you don’t believe us, stop by one of our stores, and you’ll be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience.

• Brand Ambassador – Ensure the center is comfortable, welcoming, and always open for our guests. Reflect our core value of Happy Employee – Happy Customer by bringing your authentic self to work each day.
• Relationship Builder – Build relationships with guests, team members, and field leadership. Demonstrate active listening, solution-finding, and conversation initiation.
• Product and Services Expert – Receive world-class training on our products and services and translate technology into real-world conversations. Explain concepts clearly and attend meetings, training, and connections to stay knowledgeable.
• Obstacle Remover – Act as a decision-maker to help customers get what they need and ensure the team has tools and resources. In escalations or technology troubles, provide knowledge, skill, and solution-focused delivery.

• Education and Skills:
  • High school diploma, or equivalent experience, is required.
  • At least 2 years of retail management (keyholder) experience in an environment with customer conversations about wants and needs (e.g., beauty or phone providers).
  • At least 1 year of Sales and Customer Service experience in the wireless industry.
  • Experience operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite (Word, Excel, PowerPoint).
• Schedule and Attendance:
  • Retail Store is open six to seven days a week. Hours vary between 9 am to 6 pm most days. We aim for life/work balance with predictable hours.
• Physical Requirements:
  • Ability to perform tasks involving bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items (standing 6–8 hours).
  • Ability to move around the store, assist customers, and maneuver merchandise.
  • Light cleaning duties to keep the store guest-ready.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves more than 4 million subscribers with affordable plans, popular devices, and great nationwide coverage, backed by top-rated U.S.

-based customer support. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned recognition as a leading wireless brand for customer service. The company has been honored as #1 in customer service in its industry multiple times and, in 2024, ranked #1 in network coverage and customer satisfaction by ACSI. It has also appeared on the Inc. 5000 list of fastest-growing private U.S. companies.

Consumers can access products nationwide through company stores, online, by phone, and at major retailers. Connect with Consumer Cellular on social media for tutorials and company news.

• Minimum Salary: $42,000
• Maximum Salary: $52,500
• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical, Dental, and Vision insurance (company-paid for eligible roles)
• 401(k) company match up to 6%
• Employee discounts on Consumer Cellular plans
• Paid Time Off (PTO) after a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA)
• Life and AD&D insurance (company-paid) and Long-Term Disability
• Employee Assistance Program
• Education reimbursement and employee rewards program
• Accrual of up to 40 hours in 1st year (hourly) or up to 120 hours (salaried)

Pre-employment background check and drug screen is required.

• Primary Location: United States-Nebraska-Omaha
• Job: Retail Management
• Schedule: Full-time
• Travel: No
• Job Posting: Jan 26, 2026
• Unposting Date: Jan 31, 2026