Hollister - Key Lead, Westroads

Hollister - Key Lead, Westroads

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs.

Abercrombie & Fitch Co. operates a family of brands, including Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. With over 750 stores across North America, Europe, Asia and the Middle East – and robust e‑commerce platforms – we lead with purpose and always put our people first.

The Key Lead is responsible for ensuring all customers receive quality in‑store experiences. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively and driving floor performance through superior customer service and daily sales achievement.

• Open and Close Routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

• Schedule will vary weekly; expect to work at least 12‑16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak time frames, hours will increase to support business needs.

• Education:
  
  High School Diploma / G.E.D. equivalent (preferred)
• Retail
  
  Experience:
  
  At least 1 year of retail experience (preferred)
• Supervisor / Managerial
  
  Experience:
  
  No supervisory or management experience required
• Customer Focus
• Communication Skills
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni‑Channel Services

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate You for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer